Tap the screen envy 15 j009wm

I recently closed the led on my computer for something to eat and when I came back I was using the pc and the touchscreen began to react as if I had been hit in the same place. The pc has worked several times before, without this problem and I've recently updated for Windows 8.1 and have been running for a little over a week now. I disabled the touch screen, but likes to use it from time to time. Is it against a driver or something cause I use the screen touch is it auto click in th same place all few seconds and I have to go back to what I was doing with my mouse. Online, I've read that some say it is a display problem and it must be sent repair but my message center also told me that some drivers may start not working because of the windows 8.1. I checked with the support utility and checked hp updates and updates of windows and are not available. I also checked with Device Manager for the touchsmart to update and windows says that it has the best driver available. I also checked around forums and saw that this could be a bios problem, but I can't find a bios update drivers for my pc section. Please say it is something simple and I don't have to send the computer in for repair, because I've only had it for about 2 weeks and if it is to have questions ready so who knows what it will eventually.

Hello again brianfarley1,

At this point I think it would be best if you contacted technical support HP for repair options. They know you a difficulty that I don't have, or it may need to be repaired.

United States supports Contact link options HP products purchased in the United States.
Outside WE support link to connect with options for HP products purchased outside the United States.

I want to thank you for display on the HP Forums. Have a great day!

Tags: HP Desktops

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