TC7.2.1 problems with SIP calls

Hi, we had the following problem with sip calls:

Here is the log:

Version of the VCS software: Platform X7.2.3 | X8.2.1 Labor

______________________________________________________________________________

Call with TC 7.2.1 does not
______________________________________________________________________________

SIPMSG:
| INVITE sip: [email protected] / * / SIP/2.0
Via: SIP/2.0/TCP xx.xxx.60.133:57597; branch = z9hG4bK38f566387dbd719702049ddcb2590ebe.1; rport
Call ID: 4832bd6a60d9d3d43670c55c573667ec
CSeq: INVITE 101
Contact: sip: [email protected] / * /: 57597; gr = urn: uuid:6 c 856033-4cbd - 5 b 15 - bb13 - 0715c4a694cd, ob>
From: "201101102_C40_ServiceDesk" sip: [email protected] / * />; tag = d25377890df67530
To: sip: [email protected] / * />
Max-Forwards: 70
Directions: sip:xx.xxx.1.51; lr>
Allow: INVITE, ACK, CANCEL, BYE, update, INFO, OPTIONS, CONSULT, INFORM
User-Agent: TANDBERG/521 (TC7.2.1.cb31c3d)
"Proxy-Authorization: Digest ="bb1d830b2d64949caaadfb732cd7ca77414a991699854e8971970a68fe06"nonce, realm ="tplabvcsc01.xyz.com", qop = auth, opaque = 'AwAAAMSaxlh37 + YNQULdXHDdMkXYHVQ1', user name =" ", uri ="sip:xyz.com", answer is"51f225da16a3ac710e86c1b1b5815438", algorithm = MD5, nc = 00000008 cnonce ="21c839c8313e8f7f7477786cb40c5ee6. "
Supported: replaces, timer, 100rel, gruu, way, way out
Session time-out: 1800
Content-Type: application/sdp
Content-Length: 2842
 
v = 0
o = xx.xxx.60.133 IN IP4 6 2 tandberg
s = -.
c = IN IP4 xx.xxx.60.133
b = AS:6000
t = 0 0
m = audio 16424 RTP/AVP 107 108 109 110 104 105 9 15 18 8 0 101
b = TIAS: 128000
a = rtpmap:107 m4as-LATM/90000
a = fmtp:107 profile-level-id = 25; object = 23; bitrate = 128000
a = rtpmap:108 m4as-LATM/90000
a = fmtp:108 profile-level-id = 24; object = 23; bitrate = 64000
a = rtpmap:109 m4as-LATM/90000
a = fmtp:109 profile-level-id = 24; object = 23; bitrate = 56000
a = rtpmap:110 m4as-LATM/90000
a = fmtp:110 profile-level-id = 24; object = 23; bitrate = 48000
a = rtpmap:104 G7221/16000
a bitrate = 32000 fmtp:104 =
a = rtpmap:105 G7221/16000
a = fmtp:105 bitrate = 24000
a = rtpmap:9 G722/8000
a = rtpmap:15 G728/8000
a G729/8000 rtpmap:18 =
a = annex b fmtp:18 = yes
a = rtpmap:8 PCMA/8000
a = rtpmap:0 PCMU/8000
a rtpmap:101 telephone-event/8000 =
a = fmtp:101 0-15
a = sendrecv
m = video 16426 RTP / AVP 97 126 96 34 31
b = TIAS: 6000000
a = rtpmap:97 H264/90000
a = packetization-mode=0;profile-level-id=428016;max-br=5000;max-mbps=245000;max-fs=9000;max-smbps=245000;max-fps=6000;max-rcmd-nalu-size=3456000 fmtp:97
a = rtpmap:126 H264/90000
a = packetization-mode=1;profile-level-id=428016;max-br=5000;max-mbps=245000;max-fs=9000;max-smbps=245000;max-fps=6000;max-rcmd-nalu-size=3456000 fmtp:126
a = rtpmap:96 H263-1998/90000
a = fmtp:96 custom = 1280, 768, 3; custom = 1280, 720, 3; custom = 1024, 768, 1; custom = 1024, 576, 2; custom = 800, 600, 1; cif4 = 1; custom = 720, 480, 1; custom = 640, 480, 1; custom = 512, 288, 1; CIF = 1; custom = 352, 240, 1; QCIF = 1; maxbr = 20000
a = rtpmap:34 H263/90000
a = fmtp:34 cif4 = 1; CIF = 1; QCIF = 1; maxbr = 20000
a = rtpmap:31 H261/90000
a cif fmtp:31 = = 1; QCIF = 1; maxbr = 20000
a = label: 11
a = answer: full
a = content: hand
a = rtcp-fb: * nack fold
a = rtcp-fb: * ccm FIR
a = rtcp-fb: * ccm tmmbr
a = sendrecv
m = application 28300 UDP/BFCP
a = the installer: actpass
a = confid:1
a = userid:6
a = floorid:2 mstrm:12
a = floorctrl:c - s
a = connection: new
m = video 16428 RTP / AVP 97 126 96 34 31
b = TIAS: 6000000
a = rtpmap:97 H264/90000
a = packetization-mode=0;profile-level-id=428016;max-br=5000;max-mbps=108000;max-fs=3840;max-smbps=108000;max-fps=6000;max-rcmd-nalu-size=1474560 fmtp:97
a = rtpmap:126 H264/90000
a = packetization-mode=1;profile-level-id=428016;max-br=5000;max-mbps=108000;max-fs=3840;max-smbps=108000;max-fps=6000;max-rcmd-nalu-size=1474560 fmtp:126


a = rtpmap:96 H263-1998/90000
a = fmtp:96 custom = 1280, 768, 3; custom = 1280, 720, 3; custom = 1024, 768, 1; custom = 1024, 576, 2; custom = 800, 600, 1; cif4 = 1; custom = 720, 480, 1; custom = 640, 480, 1; custom = 512, 288, 1; CIF = 1; custom = 352, 240, 1; QCIF = 1; maxbr = 20000
a = rtpmap:34 H263/90000
a = fmtp:34 cif4 = 1; CIF = 1; QCIF = 1; maxbr = 20000
a = rtpmap:31 H261/90000
a cif fmtp:31 = = 1; QCIF = 1; maxbr = 20000
a = label: 12
a = content: slides
a = rtcp-fb: * nack fold
a = rtcp-fb: * ccm FIR
a = rtcp-fb: * ccm tmmbr
a = sendrecv
m = 16430 RTP/AVP 100 application
a = rtpmap:100 H224/4800
a = sendrecv
m = application 29789 UDP/UDT/IX
a = ixmap:0 ping
a = ixmap:2 xccp
|
________________________________________________________________________________________________

Work of appeal with TC 7.1.4
________________________________________________________________________________________________

SIPMSG:
| INVITE sip: [email protected] / * / SIP/2.0
Via: SIP/2.0/TCP xx.xxx.60.133:37491; branch = z9hG4bKe3dfed840a299516919a79e4a54cd707.1; rport
Call ID: 480ec504782c0ad894929e882a696e74
CSeq: INVITE 100
Contact: sip: [email protected] / * /; gr = urn: uuid:6 c 856033-4cbd - 5 b 15 - bb13 - 0715c4a694cd, ob>
From: "201101102_C40_ServiceDesk" sip: [email protected] / * />; tag = 3ab87b1c0d8b4d9d
To: sip: [email protected] / * />
Max-Forwards: 70
Directions: sip:xx.xxx.1.51; lr>
Allow: INVITE, ACK, CANCEL, BYE, update, INFO, OPTIONS, CONSULT, INFORM
User-Agent: TANDBERG/520 (TC7.1.4.908e4a9)
Supported: replaces, timer, 100rel, gruu, way, way out
Session time-out: 1800
Content-Type: application/sdp
Content-Length: 2842
 
v = 0
o = xx.xxx.60.133 IN IP4 3 2 tandberg
s = -.
c = IN IP4 xx.xxx.60.133
b = AS:6000
t = 0 0
m = audio 16394 RTP/AVP 107 108 109 110 104 105 9 15 18 8 0 101
b = TIAS: 128000
a = rtpmap:107 m4as-LATM/90000
a = fmtp:107 profile-level-id = 25; object = 23; bitrate = 128000
a = rtpmap:108 m4as-LATM/90000
a = fmtp:108 profile-level-id = 24; object = 23; bitrate = 64000
a = rtpmap:109 m4as-LATM/90000
a = fmtp:109 profile-level-id = 24; object = 23; bitrate = 56000
a = rtpmap:110 m4as-LATM/90000
a = fmtp:110 profile-level-id = 24; object = 23; bitrate = 48000
a = rtpmap:104 G7221/16000
a bitrate = 32000 fmtp:104 =
a = rtpmap:105 G7221/16000
a = fmtp:105 bitrate = 24000
a = rtpmap:9 G722/8000
a = rtpmap:15 G728/8000
a G729/8000 rtpmap:18 =
a = annex b fmtp:18 = yes
a = rtpmap:8 PCMA/8000
a = rtpmap:0 PCMU/8000
a rtpmap:101 telephone-event/8000 =
a = fmtp:101 0-15
a = sendrecv
m = video 16396 RTP / AVP 97 126 96 34 31
b = TIAS: 6000000
a = rtpmap:97 H264/90000
a = packetization-mode=0;profile-level-id=428016;max-br=5000;max-mbps=245000;max-fs=9000;max-smbps=245000;max-fps=6000;max-rcmd-nalu-size=3456000 fmtp:97
a = rtpmap:126 H264/90000
a = packetization-mode=1;profile-level-id=428016;max-br=5000;max-mbps=245000;max-fs=9000;max-smbps=245000;max-fps=6000;max-rcmd-nalu-size=3456000 fmtp:126
a = rtpmap:96 H263-1998/90000
a = fmtp:96 custom = 1280, 768, 3; custom = 1280, 720, 3; custom = 1024, 768, 1; custom = 1024, 576, 2; custom = 800, 600, 1; cif4 = 1; custom = 720, 480, 1; custom = 640, 480, 1; custom = 512, 288, 1; CIF = 1; custom = 352, 240, 1; QCIF = 1; maxbr = 20000
a = rtpmap:34 H263/90000
a = fmtp:34 cif4 = 1; CIF = 1; QCIF = 1; maxbr = 20000
a = rtpmap:31 H261/90000
a cif fmtp:31 = = 1; QCIF = 1; maxbr = 20000
a = label: 11
a = answer: full
a = content: hand
a = rtcp-fb: * nack fold
a = rtcp-fb: * ccm FIR
a = rtcp-fb: * ccm tmmbr
a = sendrecv
m = application 29489 UDP/BFCP
a = the installer: actpass
a = confid:1
a = userid:3
a = floorid:2 mstrm:12
a = floorctrl:c - s
a = connection: new
m = video 16398 RTP / AVP 97 126 96 34 31
b = TIAS: 6000000
a = rtpmap:97 H264/90000


a = packetization-mode=0;profile-level-id=428016;max-br=5000;max-mbps=108000;max-fs=3840;max-smbps=108000;max-fps=6000;max-rcmd-nalu-size=1474560 fmtp:97
a = rtpmap:126 H264/90000
a = packetization-mode=1;profile-level-id=428016;max-br=5000;max-mbps=108000;max-fs=3840;max-smbps=108000;max-fps=6000;max-rcmd-nalu-size=1474560 fmtp:126
a = rtpmap:96 H263-1998/90000
a = fmtp:96 custom = 1280, 768, 3; custom = 1280, 720, 3; custom = 1024, 768, 1; custom = 1024, 576, 2; custom = 800, 600, 1; cif4 = 1; custom = 720, 480, 1; custom = 640, 480, 1; custom = 512, 288, 1; CIF = 1; custom = 352, 240, 1; QCIF = 1; maxbr = 20000
a = rtpmap:34 H263/90000
a = fmtp:34 cif4 = 1; CIF = 1; QCIF = 1; maxbr = 20000
a = rtpmap:31 H261/90000
a cif fmtp:31 = = 1; QCIF = 1; maxbr = 20000
a = label: 12
a = content: slides
a = rtcp-fb: * nack fold
a = rtcp-fb: * ccm FIR
a = rtcp-fb: * ccm tmmbr
a = sendrecv
m = 16400 RTP/AVP 100 application
a = rtpmap:100 H224/4800
a = sendrecv
m = application 31127 UDP/UDT/IX
a = ixmap:0 ping
a = ixmap:2 xccp

Another problem, indicated in diagnosis on a MX200 device tests, reporting problems of NTP. I tried to choose another NTP server - but this does not solve the problem, and it works with TC7.1.4. In addition to the time and date is wrong on the screen but OK on the touchscreen device.

In addition, an error is reported on the OSD settings.

Do you have advice?

Thanks for help.
|

So, what's the problem? You just showed us an INVITATION. What is the configuration of your system? What is the reaction to INVITE him? We need complete diagnostic logs. Is this VCS - C registred? Where VCS - C diagnostic logs

Tags: Cisco Support

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    =====================

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