Technicians in people call Microsoft to fix computer reported errors?

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• How can I fix computer with error 0 x 80090006? I can pass the initial screen saver.

  All started by saying that he had a virus. Shortly after the desktop icon would stop working after a few clicks. Now, I can't start windows to try to solve the problem. It gives the error message and after I click ok it goes to shoet just to show icons and staya here. The mouse pointer still moves, but there is nothing to click on.

  Hi Brownigor,

  -Don't you make changes to the computer before this problem?

  I suggest you analyze your computer by using Windows Defender in offline mode. It can help eliminate hard to find malicious and potentially unwanted programs using definitions that recognize the threats. Definitions are files that provide an encyclopedia of potential software threats. Armed with definition files, Windows Defender in offline mode can detect malicious and potentially unwanted software and then inform you of the risks.

  What is Windows Defender Offline? : http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline

  Note: There could be a loss of data while performing a mode offline scan using Windows Defender to remove viruses as appropriate.

  Let us know if you need assistance with any Windows problem. We will be happy to help you.

• I try to get microsoft updates, my computer says error connection any time that choose microsoft.

  It seems I have a problem of anti-microsoft. All the time I take everything said up to date, I have problem of network connection. There is no network problem. I am running XP

  Hi Ree66,

  1. you are trying to install it through automatic updates?

  2. What is the exact error message/code?

  Try the suggestions one of this article. After every stage try to install updates and check if the problem occurs.
  http://support.Microsoft.com/kb/836941

  Reference:http://support.microsoft.com/kb/906602

  Bindu R - Microsoft technical support.
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Companys keep the call telling me they are Microsoft and my computer to send them signals of error

  Original title: scammed

  Companys keep the call telling me they are Microsoft and my computer is sending wrong signals that I have been scammed by apturo for £145.00 already do I need help with my computer and these errors. Thanks much jam

  The game, 18 June 2015 13:01:55 + 0000, BobSummerville wrote:

  APTURO scam is alive and well... and I just fell for it.  I was scammed to the tune of $ 207,91 to solve a problem on my computer that did not exist.  Convincing, but aggressive, 'technician' called Microsoft Support had received reports that my computer had been compromised and that his company had the task to fix.  The malware to compensation would cost US$ 169.  I've stupidly it gave access to my computer for all 90minutes.  What he was doing right now that I don't know, but I just finished all my blocking bank accounts and change the passwords.

  It is not good enough, as far as I'm concerned.

  In addition to their money get on your part to do anything of any value,
  If you leave them in your computer, who knows what they were doing or where
  What confidential information they stole.

  So if you have done so, I highly recommend that you do both of the following
  immediately:

  1 do a clean reinstall of Windows.

  2. after reinstallation of Windows, change all your passwords.
  especially one of the banks or other financial sites. Once again, even do
  If you have just made.

  Since they have perhaps installed a recorder of strikes, changing just your
  Passwords may not be good enough.

• People of clients call Microsoft directly?

  Hi, received a phone call from someone claiming to be Windows this morning, windows mobile puts you on things, before never arrived his Windows but a few months ago we were almost scammed by some people call saying they were our internet security but they were not.

  * original title - windows phone place you? *

  No, no one from Microsoft or any deemed Microsoft partner will call you and tell you there are problems with your computer.  They only call you if you initiated a support incident and that you have requested, or including a recall to fix the problem.

  "muchspygmy" wrote in the new message: * e-mail address is removed from the privacy... *

  Hi, received a phone call from someone claiming to be Windows this morning, windows mobile puts you on things, before never arrived his Windows but a few months ago we were almost scammed by some people call saying they were our internet security but they were not.

• I got a phone call from someone who said they were from microsoft and my computer was in danger, unless I paid 130 pounds for a new warranty, is it a scam?

  I got a phone call from someone who said they were from microsoft and my computer was in danger, unless I paid 130 pounds for a new warranty, is it a scam?

  Hi Debra,

  It's a SCAM! Microsoft does not make that neither have they partners that do and don't they hire contractors or individuals or even to find volunteers to do. There are probably thousands of these companies out there do every day - we get two or three posts like this (or more) each day ask about it. You are lucky who have recognized the scam enough not to be sucked in and eventually identify theft, infections, hacking your computer, convince you to buy software or services you either did not need or that do not really exist at all and all sorts of nefarious stuff. You'd be surprised how much contact us AFTER THAT that they realized they had been duped asking what to do. Don't waste time talking to these people, not give them any personal information it is, don't be fooled by what they can get allows you to see on the computer - in fact, not do anything they suggest on your computer or even to visit Web sites they recommend and for the love of God don't give them access to your computer.

  Microsoft knows this is happening, but with these companies popping up like dandelions, or closing and changing names when discovered and operating mainly from abroad, it would take an army of lawyers to sue each other. They do the best they can, but they are just too many and more added every day. People need to pay attention to these things. They occur not only by telephone, but also by e-mail, instant messaging, mail and all the ways imaginable. Forget not that Microsoft doesn't this and hang up or remove the emails or messages or mail from someone claiming that they do because they know the information on your computer or that you want to get information from you to confirm your account so that it will not be closed and asking you your name of user and password and all sorts of other personal information. Microsoft DO NOT!

  See below for additional information on this topic and what to do and how Microsoft works:

  http://www.Microsoft.com/security/online-privacy/msName.aspx

  http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  I'm glad you don't get captured by these crooks and save yourself a big headache. Continue to use the same caution and you should do fine.

  Good luck and best wishes!

• People calling as users Microsoft - scam

  Original title: SCAM

  Are you aware that there are people calling Mirosoft users and claim they are assistance from Mirosoft Windows and tell you that there is a serious virus on their computer.  For a "small fee", they will eliminate and solve all the problems.  What really happens is that once you are convinced that they are for real, there is an attempt to "CHARGE" a large amount of credit card provided by a foreign country.

  Personally, I received several phone calls on this subject.

  Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

  Please see:

  http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx

  (If Yes, Microsoft is aware of these types of calls)

  Microsoft issues never not solicited for phone calls of support or security.

  These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

• I would like to know how do I know when legit microsoft tech people call us.

  * Original title: scams

  Hello

  I would like to know how do I know when legit microsoft tech people call us. They seem to know what are the problems of the computer. For example, I know technical support microsoft is outsourced. How can I know who we really are and which one is fake? If I'm registered, it is logical that they call me if my computer is not working properly. In addition, they guide you through what is wrong, before asking to enter the computer. Y at - there somewhere that we could see a list of companies that are partners of support, as well as their locations?

  For a very good presentation, read this--> http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/?p=2413189 (post #2 in the thread must choose an antivirus program and post #4 aims to choose an additional program to deal with software spyware and other malware that is not strictly 'virus' in nature.)

  Each month, the "Patch Tuesday" Microsoft includes an updated version of the 'Malicious Software Removal Tool"in the 'important' updates.  It's not settling as other updates but "runs once to find infections per prevalent malicious software (including Blaster, Sasser, and Mydoom) on your computer and remove infections it finds."

  In addition, your installation of Windows 7 runs by default "Windows Defender".  Microsoft confusedly used that name to refer to a software that performs different functions.  In Windows 7, Windows Defender is an anti-spyware utility, not an anti-virus.  Windows Defender (for Windows 7) updates are quite frequently provided through Windows Update.  See http://www.sevenforums.com/tutorials/6397-windows-defender-turn-off.html

  Microsoft also provides for free, Microsoft Security Essentials.  Microsoft describes this as a "guard in real time against software viruses, spyware and other malicious software.  If you install MSE, will be automatically disabled Windows Defender.

  You can also download the Microsoft Safety Scanner to make a unique analysis for "virus, spyware and other malicious software."

  IMO, one of the best tools that scan for malware that the virus is the free version of MalwareBytes AntiMalware.  https://www.Malwarebytes.org/DL-confirm/ . during installation, you will be asked if you want to a free trial of the Premium version.  Yet once, IMO, the Premium, even the free trial version, installation is not necessary.

  The difference between the free version and the Premium version, which is the last runs continuously in the background ("scheduled update and scanning, the safer our real-time Protection Module. ... Another important feature is our blocking malicious Web site").   According to the company, "Malwarebytes Anti-Malware is not supposed to be a replacement for antivirus software...» [and] works well and should run alongside software antivirus without conflict.  https://support.Malwarebytes.org/customer/en/Portal/articles/1834872-does-Malwarebytes-anti-malware-replace-antivirus-software-?b_id=6438

  A second scanner good anti-spyware is SUPERAntiSpyware.  http://SUPERAntiSpyware.com/  As with MBAM, IMO all what you need is the free version.  Be aware that even the free version by default at startup of Windows startup.  If you install SAS, I suggest to change this option and the program running only on request.

• I got a call from a woman who told me she was from microsoft and my computer shows signs of malware

  I got a call from a woman who told me she was from microsoft and my computer shows signs of malware, then let him check my computer remotely, he appeared on my screen that I had 39000 flaws and they would now clear them for free, then, she told me that I need an internet security shield to stop what is happening again at a cost of £189.00 a one-time payment. I told him I didn't have the money and after some time, she put a guy on the line to convince me that I should buy this article, I told him I wasn't happy to transfer money to a stranger and I thought it was a scam and hung up. I noticed that they had installed a program called Advanced SystemCare3, which I've uninstalled it. Now, I'm worried that they can hack into my computer and find the personal information.

  Is this possible?

  It is a scam. See:

  http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

  If they have access to your PC, they can install any number of malicious programs, as well as you have uninstalled. My recommendation is to do a clean reinstall of Windows - it's the only way to be sure that your system is clean.

  All the data on your computer (passwords, credit card numbers, numbers of account documents, etc.) may have been compromised (they may not know now). According to the companies concerned (for example your bank) what happened.

  Use another PC to change passwords.

  Consider telling your local police.

  Microsoft will never call you unless you request them.

• What happened to the great free windows XP program that was called Microsoft FIXIT?

  I had downloaded Microsoft fairly new 'Fixit '.  On some time last month, it upgraded to I'd think about Windows 7.  I say that this becaude nothing about this could work longer for my pc (WinXP-HE, sp3).  He also had Windows 7 listed in the menu with FixIt help to use...  Well, I had to remove it.  Kept getting no loadups for each separate item.

  Is there still a Microsoft FIXIT there for us die hard XP sp3 users?

  Thank you!

  JanCyn

  The following links may be worth a visit:

  Microsoft Fixit Center Online
  http://fixitcenter.support.Microsoft.com/portal/FindSolutions/1173

  Solutions Microsoft FixIt Center
  http://support.Microsoft.com/FixIt/en-us

• Reference Dell technicians who work with Microsoft scammers?

  This morning (Monday, 24 October 11) I got a call from a Technician based in India, same scenario, as Microsoft already described here. How did get my phone no and name? Well, Thursday I contacted Dell that I got a problem with my computer, open the windows, the Dell technician says that he'll call me later and asked for my phone doesn't. He called a day later and I said that friends had fixed the problem, which was Friday. Well the first thing Monday morning, I have a Microsoft technician saying that my microsoft certificate had expired and my computer will not work unless I have renewed the certificate and I pay £££. Isn't the air very coincidential? I will never buy Dell products still once, it seems that they pass the information to the crooks or they are scammers themselves!

  If you believe that Dell Technication is also involved, you may call Dell and ask another medium or ask them abuse report and when you contact Dell, you have the file number and you can use it to complain. Also, it could be going since you had call before contacting Dell.

  In this case you can take a look at:

  http://cyberdefend.WordPress.com/2010/05/14/Hello-i-am-from-Microsoft/

  In addition, how did get your phone number and the name, there are several possibilities, take a look at:

  http://cyberdefend.WordPress.com/2011/09/10/i-have-your-phone-number/

• I think I got several phony calls claiming that my computer is infected with spyware.

  I think I got several phony calls claiming that my computer is infected with spyware. They said that they were connected with Windows, so I asked if they were Microsoft and they said that no Microsoft would not call me. Wouldn't be a darn good Microsoft. The guy was Indian or Pakistani and wouldn't give me a company name, no matter how many times I asked.

  They said they received reports from my computer it has been infected. The last call I let them go through their process to prove to myself that my computer has been infected. They told me to go to the event viewer, logs of windows, applications and said there will be errors and warnings there.

  It was proof that he was infected and that they wanted to give me their approval to scan my computer so their 'Microsoft engineers' can solve the problem with Windows tools. At this point, after 20 minutes, I denied their access to the computer and hung up that it had no proof that I was worried. One of our friends had the same call on fixing Windows sound, she had an Apple Mac, I would have liked to see their difficulty its version of Windows.

  I have 3 questions for this and they are: -.

  1 can. anyone if your computer is infected using the event viewer?

  2 can they tell if she is infected when the computer has a firewall and is also behind a router with a firewall?

  3. I would be right in thinking that there is another form of the scam fake phone call?

  1. If possible, get the errors or warnings in the event viewer is quite common, but say you have a virus just based on that, it's simply stupid.

  2. they do what is called call cold. They call every phone # in the phone book and say "your computer is infected" even if you do not, Yes, it's a scam and yes they are stupid.

  3. Yes. The only way they would be able to tell if your computer has a virus would be if they had access to it, and if they have BEEN with microsoft, which is not, it would be a breach of privacy.

• I got a call saying they call Microsoft. 253-802-0309.

  Well, just as the title says, today 04/05/2013 at 09:40 (UTC-8) West of USA.

  I got a call saying they call Microsoft. (YES, YES... I know that microsoft never, never make such calls). They said that my computer anti-virus has expired, and I need to renew. They asked me if I have my computer close to their Web site. (I guess that means, a microsoft Web site or a Web site of the antivirus).

  Well, after I told him (as a man) did you know that microsoft never call their customers as their own antivirus microsoft you don't need to buy another because is free? So guy stop talking... after that I have no response from her... hhehehe lol

  Well, here's the phone number 253-802-0309

  Is absolutely a scam, and I'm just here to report them. You guys need to start an investigation, because you do not know how many people fall each day in such scams. (not my case = P).

  "Eduardo Samayoa" - congratulations, you did the right thing and as you say, it's a scam.

  MS are aware and deliver advice http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx (for example).

  I'm not sure its easy to stop it well.

• If there is a problem with Microsoft Windows 7, why should I pay Microsoft to fix?

  I called Microsoft about some problems with Windows 7.  They told me my windows is deteriorating and they would charge me $99 to fix.

  Is this true?    If there is a problem with Microsoft Windows 7, why should I pay Microsoft to fix?    My computer is only 3 years old.
   
  [Moved from comments]

  Hello

  Thank you for writing to Microsoft Communities.

  Customers who purchase full packaged products (products of consumption, the Bureau of operating systems and desktop applications) will receive 90 days of assistance free of charge by phone after this load of Microsoft for support, from product activation is the first incident.

  http://support.Microsoft.com/GP/services/en-ID

  http://www.Microsoft.com/presspass/ofnote/Nera/Nera.mspx

  Hope this information is useful.

• When I open Safari, I get the window telling me to call Microsoft

  Safari opens with the window telling me to call microsoft my computer has been broken and security is threatened. I force quit only to reopen at the same.

  I did call the number. HELP PLEASE!

  Force to leave Safari as you did, but this time hold down the SHIFT key when you click on the Safari icon in the dock. Then, Safari should open as usual.

  I hope that solves your problem.

  Best regards

  Austin