Tecra A9 - software for the fingerprint sensor error

My laptop is less than 3 weeks old and the fingerprint sensor has stopped working.
I just get an error message: can not find the fingerprint sensor device, 0xe7210005 error code.
can anyone help?

Hello

you don't have many options. But I can try to give you some tips:

1. go into the Device Manager and search for the device of fingerprints, so if it s present, uninstall it and after a reboot it should reinstall itself.

2. go on Toshiba drivers download site and download the latest drivers for this device. Install the driver and check if it work s

3. If really nothing done then you should recover your machine with the media shipped (or HARD drive recovery)

4. the last resort, if all fails, is to contact the nearest [ASP | http://eu.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/download_whitepaper.jsp?service=EU&WHITEPAPER_ID=0 000000871] in your country and ask them a hardware health check and repair.

Good luck

Greetings

Tags: Toshiba

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