Tecra R10 - 10J: BIOS update abandoned "this computer is not supported.


My laptop is a Tecra R10 - 10J PartNumber PTRB1E-00D002FR, 1.40 BIOS version 11/13/2008.

I recently bought and installed two modules of 4 GB RAM (8 GB). Enter the BIOS setup, I found 8 GB. Windows 7 64 bit also detects the 8 GB, but uses only 3.80! MemTest and diagnosis of CPU - Z are good for all of the 8 GB. I went from RAM modules from one location to another, but nothing has changed. If I replace a module of 4GB by a 2 GB memory, Windows 7 uses 5.80 is going well. Same result as any module of memory of 4 GB or slot I use.

I suppose that problem comes from the BIOS. The 1.40 version does not support memory mapped IO functionality.

So I followed the instructions on "http://fr.computers.toshiba-europe.com/innovation/?download_drivers_bios.jsp?" to find the last good package to update BIOS for Tecra R10 - 10J. I downloaded and ran the BIOS310?. exe, but received the error message "this computer is not supported"?

Can someone tell me how to upgrade my BIOS or did someone has a better idea to activate the full 8 GB of RAM support?

Thank you for all!

Axel Limousin


You must install the VAP (value added package) or if this package is already installed, you must reinstall/upgrade to update it.

Disable the Antivirus software and disable things of security such as firewalls etc.

Hope that you're lucky...

Tags: Toshiba

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