Tecra Z50 - Fingerprint already exists - how to remove all traces of fingers?

My Tecra Z50 came with win 7 preinstalled.
Before moving on to Win 8.1, I recorded 2 fingerprints.

Then, once upgraded, not only 2 fingerprint to unlock windows does not, but I can't delete it.

If I register other fingers, they work well, but I can't undo the 2 fingers recorded in win 7.
The utility show me these 2 fingers are free to register, but when I do it says "Fingerprint already exists."

How delete all THE recorded fingerprints and restart in a specific situation?

Thank you very much

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Hello

That would be helpful FAQ?

[How to remove fingerprints from the fingerprint Scanner? | http://www.mytoshiba.com.au/support/items/faq/386]

You can also try the [the fingerprint tool remove WBF TFPU | http://support.toshiba.com/support/viewContentDetail?contentId=4003856]
This tool removes all the fingerprints in the fingerprint sensor if used.

But beware: this software supports the AuthenTec Finger Print sensor only!

Read also this thread:
http://forums.computers.Toshiba-Europe.com/forums/thread.jspa?threadID=67626

Tags: Toshiba

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