Telling me that I did not purchase Adobe
Yesterday, I bought a kit of the creative student for cloud to Adobe. With the code I've added it to my account. But now, when I try to buy photoshop or another program, it says that I don't have a subscription for her. (Did not find a membership) Then he sends me to a page where I can buy adobe AGAIN. but I already buyed and paid.
I already disconnected adobe creative clouds and in the programs adobe under 'help' is my email. But he repeats to me that I can't buy it because I don't have a subscription.
On my adobe ID, I see by my memberships and products, I have the:
Creative cloud student & teachers Edition |
Im a little scared now, because we are talking about a lot of money.
Well in this case I would advise you to contact the customer service where the agent can remotely connect to your computer and help you solve the problem.
Tags: Adobe
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