Temporary black screen before and after the connection
I have a Dell Studio XPS running on Windows 7 Home Premium. Recently, I rebooted it after he was infected by malicious software, but now I'm having problems with a black screen that appears. After the windows logo appears, there is a black screen that shows about 20 to 40 seconds. My cursor is visible, I can move it around the screen, and at times, the waiting/loading wheel blue appears. I can connect then wait 40 seconds and my computer seems fine other than that. (Although it seems to take a little longer than expected to load my desktop however). As I mentioned, it started again just so there is no main programs installed that may take a while to load. I used the mode without failure to start my computer and the black screen seems to appear there as well.
Any help would be greatly appreciated, thank you.
Hello
I suggest you to disconnect all external devices and check if that helps.
Step 1:
I will suggest you to do material clean boot and check to see if you encounter the same problem.
a. right-click on computer-> Manage
b. Hardware tab Device Manager->
c. right click the sound card, video card and NIC, one by one, and then click on turn off
d. restart the computer. If the problem is resolved, you can then enable the devices one by one to find the exact mechanism causing the problem
Step 2:
After you find the device that is causing the problem you can solve by installing the latest driver or replacement of the unit.
I hope this helps.
Tags: Windows
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