terminate my account. I'm bouncing from one statement to another. I want to discuss with the person who can cancel my membership please

terminate my account. I'm bouncing from one statement to another. I want to discuss with the person who can cancel my membership please. I followed the instructions to do so but clearly have not unlocked the hidden icon that says 'Cancel membership' and in fact, it's there for that. I pay by the month

Click always need Help (help), and then select the Chat option:

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