The Apple showing in the page settings of ICloud ID does not go and watch my old email address that does not exist as an Apple ID.

ID showing in the page settings of ICloud Apple won't and watch my old email address that does not exist in the Apple continues to him I identification code is required to sign in this old apple ID, but when I try to reset the password of the site Web of Apple tells me that this 'old' email address is not a piece of identification If that makes sense. I tried to disconnect from ICloud, but always keep asking the password sign to find my Ipad.

I know my good Apple ID and password and have checked the details on Apple's site that shows the Ipad on the list of devices.

The Ipad will connect has WiFi and I took it at John Lewis today where I bought it and they think that the problem is being caused by this problem of ID.

Another that take it to the Apple store, anyone have any suggestions please?

Welcome to the Apple community.

If you are unable to remember your password, security issues, do not have access to your address of rescue or are unable to reset your password for any reason, your only option is to contact the Support of Apple ID, to speak to an operator you should explain that your problem is related to your Apple ID This way you can be attributed to the assistance, even if you do not have an AppleCare plan.

You will need to be patient with the process and to be ready to prove without doubt that the account belongs to you. Do not expect access to be restored immediately and if you are not the owner of the Apple ID saved to the device the account will not be reset.

Tags: iCloud

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