The button on my lockscreen does not work on my phone. Recently, my screen went completely black. I can turn on siri. How can I get my screen to turn back?

My 5 IPhone lockscreen button does not work so I use touch help to the screen power off and screenshot. As I was using my phone my screen went completely black. I tried to plug it into a charger and call but the screen still won't turn. My phone vibrates when I call and I can't turn on siri. I tried to search the Internet on how to re-enable it. Everything I've seen involves using the screen lock button but obviously I can not use it. How do I reactivate it?

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Hello tumbler3100,

Thank you for using communities Support from Apple!

I understand that your iPhone screen is returned while you were using it and the on/standby button does more either. Because your iPhone is always vibrate when you call and you are able to use Siri, it seems there is a problem with the backlight on your iPhone.

Because you have a separate hardware two related issues going on with your iPhone, I suggest putting your iPhone in an Apple Retail Store or Apple authorized service for an assessment of your device provider. More information about these options can be found in the following link.

Apple - Support - Service Response Center

See you soon!

Tags: iPhone

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