The cutting tool will not work in trying to capture the menu drop-down

I've recently upgraded to Office 2016 from 2013 and since then my Snipping Tool will not work correctly. I can always capture what I want except for the drop down menus. Eight other users are connected to my network of the company; all Windows 7, all Office 2016 and it works on all the computer but mine. I opened the Snipping Tool, click Cancel (tried to escape, too), and then open the menu drop down, press Ctrl + print screen and nothing happens. Can someone help me?

I just thought of it myself. Used to work in previous versions using the Esc, then press Ctrl + print screen. Now, it's a little different.

  1. Your screen are preparing to capture you want, with the exception of the drop down.
  2. Open the capture tool and choose the type of capture you want (I use the Rectangle) and now the new part... Choose a delay for however many seconds you have to when you press New when you can open the drop desired down.
  3. Click new. (The capture tool will activate not to but the number of seconds you have chosen late.)
  4. Open your drop desired down and wait for the tool.
  5. Proceed as usual.

Hope that helps!

Tags: Windows

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