The CyberLink Powerdvd software cannot download from the download at Dell factory installed software page.

I wanted to try an improved version of Powerdvd from Cyberlink and when I downloaded the software Powerdvd 13 he mentioned to removed the previous software, I did.

I decided that I didn't want Powerdvd 13 and went to the Dell website to retrieve my download pre-installed software (I did before without any problems), however, today I received an error message (see attachment).

I was wondering if there is a way to get the Powerdvd which was pre loaded on my Alienware R4 I bought in July 2012?

Thank you

Hi GGCAN,

The support site is having some problems. I suggest to try again today. If it still does not respond, please contact Dell customer service and try to talk to them by sending you a CD.

I'm not a fan of PowerDVD and it dropped in favour of VLC Media Player. Its only limitation is that he doesn't play blu - ray movies, but it will play DVDs fine.

Tags: Dell Drives

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