The driver Wizard indicates your printer drivers are disabled, but does not solve.

Series OfficeJet 6500 E709a.  Windows 7 64-bit.       Printer operates from Word, emails, copy function. Two programs, Photoshop and Printshop, no longer print when the order to print it.  PrintShop says "install a printer".  Print shop has patches in the queue for the printer and will not print.  Driver HP Assistant says:

The current full HP software is already installed for the printer selected but the basic features drivers seem to be missing or misconfigured.  Click Next. After the click: d are turn off the drivers of your printer, click next to allow them.   

These responses wrap with no other option. 


Hi there mandrelliott,

Try to download and run the doctor print and scan located here:

http://support.HP.com/us-en/document/c03275041

It can fix its own much and if not to give a better idea of what is happening.

Good luck!

Tags: HP Printers

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