the envy 15 - k112nl: help! Igfxtray module has stopped working

My operating system is Windows 8.1
From the first, just start the operating system, this message appears.
I already did all the updates but doesn't change anything.
The strange thing is not always the case...
I also tried to format and restore the system to the original (even if the error was there from the beginning).
Here are the details:

Firma problema:
Problem event name: APPCRASH
Application name: igfxTray.exe
Application version: 6.15.10.3574
Application timestamp: 535821b 3
Nome modulo con if: combase.dll
Versione modulo con if: 6.3.9600.17031
Timestamp modulo con if: 53087867
Exception code: c0000005
Offset exception: 0000000000005fc 4
SO version: 6.3.9600.2.0.0.768.101
Locali impostazioni ID: 1040
Additional information 1: 6e7b
Further information 2: 6e7b5f57cd6ed15f3431cd3d49dfc83a
Further information 3: 85e1
More information 4: 85e1489b50a3f82602beac997d76aebd

Bought my HP Envy in January 2015 and received this error message at start-up. Read all the suggestions here, but was afraid to try to remove the drivers on my own. Instead, I used the HP support chat service. HP technician took the screen control (with my permission) and does all the work while I watched. It was a rather technical and complex challenge that took about 15 minutes, including two reboots. When the computer restarts, the technology was already ready to continue once completed starting. He has solved the problem, waited patiently for a start more to make sure that the error message disappeared and then proposed to call me 1 hour to see if everything was still OK. Cannot recommend this service enough.  Surpisingly good service of HP. It's my first HP because I always heard bad things about their service, but their obviouly working on fixing it. Not sure if this service is available only if your computer is not in the warranty. Maybe for a fee, but still worth it.

Tags: Notebooks

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