The "fax" interface opens when I press print. Windows 7 Home premium - HP jet Office 6313,

I had to install an update/fix for this printer (HP Office jet all-in-One 6313) my first installation of Windows 7 Home Premium on my computer (about 3 years ago). This does not all questions (I had a few problems scanning) but the solutions found to get. I recently downloaded the whole package from HP for Windows 7 again in the hope that all such issues would be resolved but havn't got round to install (mostly because I don't know if I should remove the previous first etc.?), but the presence of the new version stopped me to send the impression by opening the "fax" printer interface when I press 'print '. Any ideas - I see I'm not the only one. Thanks Charlie

Hello Charlie, and welcome to the Forums of HP!

I see that you are having problems printing.  I would like to help.

I would say uninstalling the software of the printer.

Once it is uninstalled, I suggest you put your system in clean boot mode in the configuration of Microsoft.  You can do this by following this document: How to perform a clean boot in Windows.

Once the computer is in clean boot mode, I would suggest to reinstall the HP printer install wizard for Windows.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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