The fingerprint sensor does not work
Hello, I have reset windows on my laptop and the fingerprint sensor does not work, windows recognize the sensor, but in the Device Manager, windows says there is a problem with the sensor, "this device does not work properly because Windows cannot load the drivers required for this device. (Code 31) »
Thank you for your attention
I finally found the problem reset the pc thanks for your attention somehow
Good day.
Tags: Notebooks
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I had a problem with my Tecra laptop. The fingerprint sensor does not work since yesterday. It also disappears from the hardware Manager. I tried to reinstall the utility, but the setup.exe will not run successfully. When I try to install the utility directly from the amd64 Directory installation will be successful, but the software is unable to connect to the fingerprint sensor. I also tried to install the original Windows image, but the sensor does not work.You have any ideas?
Berst cordially
Thunder1988You can try a BIOS update and set the default BIOS. If it still does not appear in Device Manager, the player is maybe defective or there is a connection problem. I'm guessing that the laptop is still under warranty, you may have to send the laptop to a Toshiba repair center.
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Tecra A9 - fingerprint sensor does not work
My Tecra A9 is less than 2 weeks old. The first day, the fingerprint sensor worked for a few hours. I registered three fingerprints. Since then when I drag my finger, 99% of the time it does not recognize or gives a message 'too short', although I followed the steps in the tutorial.
There is a window where you can test the fingerprint sensor trying to drag prints. I asked the other two persons, of different ages and gender, to try it, but very rarely is he not successfully registered printing.
My call to the support wasn't very helpful because I was threatened with charges of £35 if they find nothing wrong with the hardware. As a normal user, is not what it says on the Tin.Has anyone had the same problem and managed to resolve it. If so, how? If not, are there other people in the same situation?
Hello Assa
It's very strange. I didn't notice any problem on my Tecra. Please start Fingerprint Control Center and check the first option that it fingerprints. Under registration or change fingerprints, you will find option run interactive tutorial with exact explanation how to use the fingerprint sensor and your fingers correctly.
To be honest, I do not think you have a hardware or software problem, but you must be careful how you drag your finger.
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Tecra A8 fingerprint sensor does not work correctly
I bought a laptop Tecra A8 which has as security option touchchip fingerprint coprocessor. He worked only 8 days and then have not read my fingerprint. By device mananger I uninstalled and reinstalled drivers auotomaticlly and was the message to the device mananger "working properly", but it does not work! I tried to fix its software in the control panel (programs), but it dose not work again.
What is your suggestion?Hello
I Don t know what software you have installed on your system and how is your configuration, but if you've already tried this steps you mentioned while it should the next step be a full recovery from your system with the recovery media that shipped with your machine.
Don t forget to back up your data on external media. ;)
By the way: If the recovery does not help, then you should contact a local servicepartner since you have warranty on your machine.
If you really want to find one in your country then click here:
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When I try to set touch id always displays "failed please go back and try again".
Please guide how to solve this problem.
The warranty expired 3 months ago
See this support document to help solving the problems of contact ID. If all else fails, then make an appointment at the Genius Bar from the Apple Store supplier or Service Center authorized Apple closest to have the material examined. They will explain your options. Use touch on iPhone and iPad - Apple Support ID
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fingerprint sensor does not work in protected toshiba z830
Fingerprint log on does not appear while loading win 7.
I get the message "failed to connect to sensor" by clicking on the shortcut for the fingerprint reader.I downloaded the latest driver on the toshiba site.Thank you.Go to start-> type devmgmt.msc-> press on enter. Make sure that the device is not in the list. If not, contact Toshiba support - it may need a replacement.
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So I have a HP Envy 15 j111tx.
I have Windows 10 (64-bit) installed on my computer,
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I will drag my finger and it won't even turn on. I don't know what to do and I don't want to do something to make things worse.
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User HP EnvyPlease explain the problem in detail. You get any message, of fingerprints of the work of connection in applications, etc.
Mean while, download and install the latest drivers and software:
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Fingerprint reader does not work after the laptop awakens from his sleep.
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Fingerprint reader works fine when the computer starts. The drive works fine if I manually lock the system. When the computer enters mode "sleep" through inactivity, then wakes up from his sleep, the fingerprint reader does not work. The player power led does not illuminate, the player does nothing if I drag a registered fingerprint. I must select use authentication information and enter the Windows password. Device Manager says device working properly but it doesn't help. I checked for BIOS, Windows and driver updates but I run in all aspects.
Hello
Uninstall the software and current driver for the fingerprint reader.
Resources:
Uninstall software in Windows 7Uninstall or change a program in Windows 7
Download and install the latest driver from here.
Download and install the latest version of the software from here.
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Hello Verhoeven.
Try following the steps below and check if it works:
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Then, reinstall software TrueSuite software VAIO Care following all the steps here: http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1017143
Then, try to register a fingerprint and check if it works.
Then, perform a restore of the system to an earlier time when it worked very well: http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1003813
Then, perform a full system recovery to restore your computer to factory settings. Restart the computer, keep pressing the F10 key continuously, press on enter key at the start of editing option, Recovery Wizard, select start and click on ignore VAIO Care rescue (if you do not want to back up data) to start the system recovery process.
Note: It is necessary to backup all data before performing the system recovery as it erases everything from the computer.
If the problem persists, contact Sony support team in your country to start the service: http://www.sony.net/SonyInfo/Support/
Note: If my post answered your question, please mark it as an "accepted Solution".
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My finger print sensor does not work correctly as a drink was spilled on the keyboard. While booting, it automatically "fails" 5 times in a row (without any attempt to slide a finger), and then by default at the entrance of password to boot the disk hard machine.
This is not a problem and all I want to do is disable the finger print sensor, but cannot work out how to do this. I tried to uninstall the driver, who seemed done without any problem, but during the reboot, the sensor still seems active, and always goes through the same process.
Everything else works fine and it's just a minor niggle, but I would like to delete the gene of it me beep 5 times then it does its thing.
Can someone tell me how I turn it off completely?
Thank you.
Did you remove the fingerprint software? If Yes check if some unknown device is listed in Device Manager. Please post the result.
Maybe you can try to disable this unknown device and it will not be recognized as new hardware every time when you start the laptop.
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Even after the installation of the fingerprint scanner Scan fingerprint driver does not work
I have hp pavilion dv6 7012tx and she was pre installed with windows 7, but now I have installed in windows 8 and my fingerprint reader does not work. I have installed finger print driver but its still does not, please help me.
Thank you!!!
Hey, I got it to work for me. Read what I posted in another thread
(page 3) and see if it works for you also.
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(SimplePass) fingerprint reader does not work or missing? (Windows 8)
Hey guys,.
I see many people running on the issues where he fingerprint reader does not work after the upgrade. Most of these problems come from the books that is not supported by Windows 8.If you run a question using biometric (fingerprint reader) missing or does not work to all install IT.THXHope it will be useful.
THX
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I reinstalled my Pavilion dv6-3300se, reinstall all drivers. But there is a problem. Validity sensor does not work and SimplePass Identity software is not found, even if I can find (DDK validity sensors) (default programs). I reinstalled it milion times but no use of it.
Althouth I downloaded the latest version from the support page of the drivers on the HP website for my HP Pavilion dv6-3300se, validity sensor no longer works
NEED HELP FAST
Hello
An option to try and install the latest version of SimplePass on the link below.
http://www.EgisTec.com/websitedownload/patch/BioExcess/RELEASE7.1BUILD5.9%20BIOEXCESS7.1B5.0-HP.zip
It is a zipped file. If you do not have an extraction utility installed, download and install 7-Zip , which can be used to open it so that you can run the installer - just click with the right button on the zipped file, select 7 - Zip, select extract files and click OK. Setup for SimplePass located in the newly extracted folder. Once the installation is complete, restart the laptop.
Kind regards
DP - K
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Hello world.
I just got my new passport and it's great. But the proximity sensor does not seem to work. When I hold my face during a call the screen stays on and sometimes I press the screen options. And when I use the flip on for power saving option, the screen lights up as well.
everyone knows this, or am I just a loser? Should I get reversed as it is during the first two weeks?
To close out this thread if you are experiencing similar issues please reboot your device.
For more details, please see the bulletin this KB > KB36375 The BlackBerry Passport sensors communicate is no longer with the BlackBerry 10 software. Thank you!
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