The HP Envy 15-ae101nx laptop: Hp Envy 15-ae101nx laptop display driver problem
Hello world
When you try to play a game, there is a blue screen seems to me that her suddenly and restart my laptop. I don't know what is it and there is also an annoying notification that continously appears telling me that display driver does not and was recovered (dealing with graphics card intel HD).
special thanks
Ahmed
Hi @Dentist_9251,
Thank you for your query.
I understand that when to play your screen will become suddenly blue and your computer restarts. Continually, you get a message that the display driver stopped responding and was recovered.
Did you run HP Support Assistant to facilitate updates of HP?
You did all your Windows updates?
Here is a link to Open the Windows Update troubleshooting tool that can help to find additional drivers. Although it lists Windows 7 it does not work in Windows 10.
Once launched, it should show a screen like this.
Use the second "Background Intelligent Transfer Service" option, this should lead to an update of strength of the 'Windows updates' which cannot be automatically applied c ELA could fix some of these issues.
Have you ran the Windows troubleshooting tool?
Here is a link to the laptops HP - green screen and other video playback issues (Windows 8, 7).
If you still encounter a problem please check for hardware failures. HP Notebook PC - hardware failures (10, 8 Windows) screening.
If you find a hardware fault or were unable to solve this problem please contact HP support for assistance. With your permission, they can access your system remotely to help to identify and overcome problems.
Contact HP to Contact HP Support assistance
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