The HP Solutions recognizes the photosmart just the old printer

Hello

Does anyone know why the solution Center recognizes that the old printer and not the Photosmart wireless?

Thanks for any help, I'm new on this.

Maryann

Hello

Try running the latest installer file and select the option 'add a device '. Once the process is complete, your printer should appear in the center of Solution once it's done.

By the way, is the type of USB connection or wireless?

Tags: HP HP Printers

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