the magic mouse 2 loses connection

My magic mouse 2 is loaded (88%) and connected via bluetooth to my macbook pro (late 2011, OS X El Capitan 10.11.4).) Sometimes it loses connection and after a short time reconnects, what should I do for him have always connected, I mean without capricious disconnections?

Hello heide1,

Thank you for using communities Support from Apple!

I understand that your Magic Mouse 2 going through temporary disconnects and stops responding intermittently. We know that situations of this kind can be frustrating, but we are here to help.

To begin troubleshooting, I suggest to read and work through the steps in the following article.

Your mouse or your keyboard intermittently not responding

Follow these steps if your mouse or your keyboard sometimes stops responding temporarily.

Click or press a key

  • Click on the mouse or trackpad, or press a key on the keyboard to reconnect the device to the computer. It may take a while for the device to respond.

Search for interference of signals

  • Wireless networks that operate on 2.4 GHz can cause interference. Move base stations of phone wireless, microwave ovens and other appliances of 2.4 GHz far your Mac if you suspect interference.
  • Keep devices wireless to 10 meters (30 feet) of your Mac.
  • Avoid putting metal objects between your wireless device and your Mac.

If your Apple wireless mouse, keyboard or trackpad doesn't work as expected - Apple Support

See you soon!

Tags: Peripherals

Similar Questions

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    < published by host >

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