the maintenance of compensation recommended message on a designjet 800

Hi I have a clients designjet 800 here which shows the recommended maintenance message!  plotter has the latest firmware and Ive wiped the ony counters, gas station counter refuses to delete, that gas station was installed a year ago and white shock cushion it still shows some white so its no where close to being at the end of his statement.  Ive reset the counters and leaves the plotter unplugged for a few minutes and still get the same results!   anyone concerned with that and know how to really erase this message?

Thank you

OK understood this point I tried to swap at the gas station and he lets me 0 it out but after powercycling the plotter, the maintenance message was always there.  I had to actually use the reset default option in the menu of the eeprom utilities served was the only thing that has erased the msg!

Tags: HP Printers

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