The malware removal without danger for a tech novice

Hello

I suspected I had malware on my computer laptop touch screen HP pavillion for awhile now, firefox at a standstill and crashing, having to force the restart far too often, plug-in crashing, the difficulty of installation of updates for windows (never could put far to 8,1 despite multiple attempts) and itunes etc... and this morning when I went to turn on my computer, I got a white screen, and I was taken in the kind of recovery options after disaster: restore factory settings, etc. After trying everything but restore to the factory settings (didn't want to lose it all) my computer finally started normally, on a stroke of luck, it seems. But I'm not illusions that my computer is fixed.

I paid for the antivirus spybot software and can't seem to find even on my computer to charge it, every tech site has different suggestions about what are your anti-malware commands to download and frankly I'm worried I'm going to download something that will harm my computer even more because I'm so new to all this kind of things. When I tried to download the analysis tool collection farbar at the suggestion of whatthetech.com, my computer wouldn't even download because he thought it would be malicious. I even called HP and they wanted me to pay $ 100 with no guaranteed refunds if their treatment did not work and I was just hoping that someone here could help me navigate through all this myself until I can't boot my computer at all and it is too late.

I'd like some advice, keeping in mind that the maintenance of new malware on my computer is my priority.

Any help would be appreciated.

Thank you!!

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Well, I can think of a fairly foolproof way to really make sure it is clean without much hassle, but it will take you make you a backup of the files you want to keep (or put them on an online service such as OneDrive, DropBox, Google Drive, regardless).

Basically what I'm suggesting is to copy the files you want to keep, do a "Reset PC" in Windows (which is really just a version of Windows of the factory restore HP likely has too).  There is also a less demanding optional 'PC Refresh', which is basically identical to a reset, but he tries his best to keep your preferences, as it does.

I mention these and the difference here on my blog, but it's probably the best thing I can think of does not require much investigation migraine inducing (and has not guaranteed).

Tags: Windows

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    -----------------------------------------------------------------------

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