The mouse cursor freezes, Silverlight Plugin, Windows 7 Pro 64 bit.

When activated, the plugin Silverlight 4 freezes my cursor of the mouse on the web pages with Silverlight. Disabling Silverlight plugin restores the function of the mouse cursor, but disables display Silverlight content. Occurs with the latest versions of Firefox and IE. The PS2 and USB Wacom input Tablet mouse freeze. Keyboard PS2 remains active, except the "Mouse keys" used in the cursor. Must press 'Back' key to get the silverlight content web page up the function of mouse cursor. Update drivers Wacom and drivers MS Intellimouse Optical. Uninstalled and reinstalled the Silverlight 4. Problem remains.

Platform: MS Win 7 Pro 64-bit. All updates current. Material: Card mother Asus P6T, Core i7 930 CPU, 10 GB of RAM. Security through Zonealarm Extreme Security Suite with active Forcefield. No problem on my PC with Win XP Pro 32-bit.

I can't determine if it's a bug with Silverlight/Win 7 64 bit or a problem with my computer/hardware. I don't have problems with my mouse cursor otherwise. The research of this question gave no solution. Suggestions to solve this problem would be appreciated.

Hi DelgadoFlash,

1. did you of recent changes on the computer?

2. the problem persists both 32 and 64 bit browser explore?

This can happen if you haveWacom Graphire Tablet input connected to the computer.

You must disable Tablet PC Input Service in the Service Manager and check if the problem persists.

(a) click Start menu and type services.msc in the search box and press enter

(b) later in the list of services, locate Tablet PC input service.

(c) make a right click on it and click Properties, set the Startup Type to disabled and press the Stop button.

(d) close the services window

After disabling the service above you won't be able to use the device.

As a work plug the appliance only when you need to use.

Rename an executable file calledWISPTIS.exe in the C:\Windows\syswow64 directory to something likeWISPTIS_old.exe.

WoW64 is synonymous with "Windows on Windows 64-bit", and it contains all the files of 32-bitbinary required for compatibility.

If the above step works, then you will need to contact Wacom to check if they have released an update on this issue.

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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