The mouse scroll wheel doesn't work does not correctly?

Win 7, Microsoft Wireless Mouse 5000
Everything worked fine but I had to reformat & return my computer again the conditions of the plant.  I have add the correct software for my mouse.  Now, when I use the scroll wheel, it moves the screen a full coming soon page (spreadsheet, word processing, etc.).  The unique thing is that I can say that she does so ONLY with products at Microsoft (Excel & Word so far), with any other software, it seems to work as it should (a few lines at a time).  No one knows what is the cause?  Help please.

Thanks in advance... Bob

Hello

1. have you checked if the problem occurs with a different mouse?
2. don't you make changes on the computer before the show?


You can try the steps provide in the supplied knowledge base articles and check if that helps:
Troubleshoot a wireless mouse that does not correctly
http://support.Microsoft.com/kb/321122
Troubleshoot the incidents of the response to the mouse or wireless keyboard
http://support.Microsoft.com/kb/838398
 

Tags: Windows

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