The music does not go to my list of synchronization

A red circle with a slash through it appears when I try to drag my music to the area where he's supposed to synchronize with my mp3, it won't let me make a list of synchronization. Why is this happening and how can I fix?

Hi, Sarah R.

Follow the steps in the article.

The problems of synchronization

http://Windows.Microsoft.com/en-us/Windows-Vista/Troubleshoot-sync-problems

Resolving sync conflicts: frequently asked questions

http://Windows.Microsoft.com/en-us/Windows-Vista/resolving-sync-conflicts-frequently-asked-questions

For reference:

Windows Media Player sync: frequently asked questions

http://Windows.Microsoft.com/en-us/Windows-Vista/Windows-Media-Player-sync-frequently-asked-questions

Tags: Windows

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