The Pavilion Elite HPE475 need an external antenna to a wireless connection?

I just bought this machine and have had problems with a poor quality since the wireless signal. HP technical team came up with all sorts of different explanations, and I even had to send for the "repair" because one of them think that the wireless card was defective. The last time it's because he needs an antenna.

Can someone confirm if this machine wireless card requires an antenna to be connected to the two screws Golden at the back of the computer? What is the answer, or just another diversion?

I was not sent an antenna with the computer, it may be a mistake the part of HP. I can connect to the internet, but usually get that two bars on the signal, while my old computer has always had five bars, as do other computers on the network. The connection keeps dropping out and is extremely slow to load at times.

Any help would be appreciated.

Hello

I suggest that you take a look at what came in the box.

The low-profile wireless network card should have with an antenna and two cables with connectors from red and blue to differentiate the connection to the wireless card.

The service center may be assuming that you already know that... All the wireless cards that come with desktop computers have a connected external antenna with cable to the wireless card.

This image is an example. Some cards equipped with antennas that screw directly on the gold screws. Most 802.11 b/g/n card look like this.

Please report anything that is on the label with bar code on the back of your PC, except the serial number. The HPE475 is not a complete description of a PC.

Best regards
ERICO

Tags: HP Desktops

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