The pool management and quality Service

I've had problems with HP for over 2 years now. The first laptop, they have replaced and gave me a 8570p Elitebook that they new was not good and gave to a member of the family of the same model. I have had problems with it, run hot and fingerprints from December 2013 and open a file. Tech was released in January and replaces fan and then the numeric keypad now works sometimes. Tech said needed to order parts most never heard talk about him again. They sent an email saying they have closed the case without being fixed pc. I called and had another one opened and got a case manager very rude who called and chatted with me for two days telling me he would give me a same unit renovated, it take or leave. He told me that nobody will do better than that even though I have the extended warranty and care Pak. I told her no but my family members had problems and did not have all of the warranty and they gave him a new one as a replacement for 8770w. I continued to try to work with tech and they will call him each week saying that they have an appointment and no one does or call. Mind you, this has happened since December 2012 and it is the end of February 2014 and my pc has not yet been set. I work from my pc as a business and may not have that going. Then they tell me that we cannot replace because it was given to you in 2011 and I have documentation I received in 2012 at HP and they don't judge. They say it's still too old. It's not my fault for your product. I was treated very brutally and been put on hold and they are standing by their product. I'm not recommending them or buy from them. They have these foreign people who do not in any ways whatsoever and they call it management and customer service. HP is not going to pay my salary is their pc as a last shutsdown I did. If you can replace it for one person, then you must replace for all.

This is NOT official HP customer service and I, like most other people on this forum do not work for HP. It is a forum for users of peer-to-peer supported for class for the HP consumer products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Response of an employee of HP represents his own opinion and not that of HP.

Your best course of action is to contact the official HP customer support via Contact HP - United States of America to the United States or Contact HP - worldwide in the rest of the world.

If you have any other questions, feel free to ask.

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Tags: Notebooks

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