the printer uses a different computer. no other computer help...

I use an HP laptop.  Just upgraded to windows 8.1.  Now, I get this message "another computer using the printer" I have a PIXMA MG5420.  I'm connected wireless.  Help, please.

Hi traveltwo,

Reinstall the printer drivers on your computer can solve the problem that you are experiencing.  Before you reinstall, restart your computer and the printer.  Once restarted, please click here to access the drivers and software page for the PIXMA MG5420.  Once the initial download to your model page, follow these steps:

1. check that the operating system detected in the "OPERATING SYSTEM" drop is correct and if this isn't the case, please click on the drop down menu to select your operating system.

2. then, click the red arrow next to the "DRIVERS" section and click on the MINI MASTER CONFIGURATION file. When you do, a red DOWNLOAD button will appear. Please click the box below the button DOWNLOAD, and then click DOWNLOAD to start the download. The time for the download process can vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once you have downloaded the INSTALLATION of MINI MASTER file, please double-click it to reinstall the drivers on your computer.

I hope this helps!

It has not responded to your question or problem? Please call or write to us at one of the methods on the page contact us for further assistance.

Tags: Canon Printer

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