"The product key does not work with this edition of Windows 7", but I have not changed anything

Suddenly this week 7 Windows has stopped working and the error message said I might have a non-genuine copy, etc.   I checked the product key by using the Start/computer/properties menu. The product key was not the same as on my PC, so I tried to get the right version. Then I got the error message that you have entered the product key will not work with this edition of Windows 7, and I want to run Windows 7 set up or enter a professional product key.

I saw that someone else had been advised to run MGADiag.exe so I've already did but am puzzled by the report.  And I'm worried, why me nice Acer desktop PC suddenly did that, when he had worked happily with normal updates etc.  The report shows a different product to the label of my PC key.

Can someone help, please

Thank you

Andrea

Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->

Validation code: 50
Code of Validation caching online: 0xc004c4a2
Windows product key: *-* - FCTV3 - P9RTC-F9C3D
The Windows Product Key hash: G7PayGi + xFabXK4wlLkFbNDozpA =
Windows product ID: 00371-619-5427791-85058
Windows product ID type: 5
Windows license type: retail
The Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {AC5B74A9-0098-41DC-ACF4-BD8449D66609} (3)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Professional
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.140706 - 1506
TTS error:
Validation of diagnosis:
Resolution state: n/a

Given Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002

Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002

OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002

OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: allowed
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowed

Analysis of file data-->

Other data-->
Office details: {AC5B74A9-0098-41DC-ACF4-BD8449D66609}1.9.0027.06.1.7601.2.00010100.1.0.048x 64*-*-*-*-F9C3D00371-619-5427791-850585S-1-5-21-1356999665-2362789505-4127209914AcerAspire X 3812FRIENDP01-A020090816000000.000000 + 0007A043C07018400F808090409GMT Standard Time(GMT+00:00)03ACRSYSACRPRDCT109

Content Spsys.log: 0 x 80070002

License data-->
The software licensing service version: 6.1.7601.17514

Name: Windows 7 Professional edition
Description: operating system Windows - Windows (r) 7, retail channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-619-542779-01-2057-7601.0000-2042014
Installation ID: 007595347832785135952380495674625140911753099524272431
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: F9C3D
License status: Notification
Reason for the notification: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 3
Trust time: 02/11/2014-18:36:20

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
Beyond: 0 x 0000000000000000
Event timestamp: 11:1:2014 20:45
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:

--> HWID data
Current HWID of Hash: LAAAAAEAAQABAAIAAAABAAAAAQABAAEA6GEkRoSxVFESavzCioZogPYoTFg =

Activation 1.0 data OEM-->
N/A

Activation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC1457 APIC 081609
FACP 081609 FACP1457
HPET OEMHPET 081609
MCFG 081609 OEMMCFG
SLIC ACRSYS ACRPRDCT
081609 OEMB1457 LASRYVITRAGE
GSCI 081609 GMCHSCI
AWMI 081609 OEMB1457
SSDT DpgPmm CpuPm

Moved from programs for Windows 7 Forum.

Code of Validation caching online: 0xc004c4a2

Your product key is blocked. suggest you try to activate by phone, they may be able to help you enter the product key on your sticker or say why it is blocked.

How to activate Windows 7 or Vista manually (activate by phone)
http://support.Microsoft.com/kb/950929/en-us

1) click Start and in the search for box type: slui.exe 4
(2) press the ENTER"" key.
(3) to select your "country" you are in the drop-down list.
(4) choose the option "activate phone".
(5) stay on the phone * do not select/press any option * and wait for a person to help you.
(6) explain your problem clearly to the support person.
(7) the person must give you a confirmation ID, copy it down on paper,
(8) check that the ID is correct in reading the support person.
(9) to enter the ID number, then click 'Next' to complete the activation process.

Activation and registration of a Microsoft product
http://support.Microsoft.com/?kbid=326851
Windows activation: (888) 571-2048
(888) 725-1047 or 800-936-5700

J W Stuart: http://www.pagestart.com

Tags: Windows

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