The profile of my Vista won't let pitchers PC game run game applications - a fresh profile works OK. A registry problem?

Last weekend my PC has become infected with a malicious program called 'Vista Antispyware 2012' (probably due to a problem with my Norton subscription renewal).
I used Norton Power Eraser utility and it seems to have removed the infection, but since then I have had two problems that might be related.

One minor thing is that when I open PDF documents in a web browser (usually from Firefox, but IE) as well, the document opens, but I also have a "Open with" box that asks me to choose a program to open the file "AdobeARM.exe" (even if this program active at startup - msconfig function). This never happened before this past weekend. I can simply close the box, but it would be nice to understand why it's happening.

The other thing that has started happening is that pitchers game for several Entertainment Arts (EA) PC games no longer work correctly. If the game is installed, the Launcher applications allow you to launch the game, launch the configuration or the uninstall utility. If the game is not yet installed, it allows you to run the Setup utility. The games and these utilities work fine if you work around the pitcher and activate the application manually files, but it's a problem when installing the game. This problem affects several games with launcher utilities which operate according to the same principle. Before infection and cleaning, these utilities worked well.

As part of troubleshooting with EA and Norton, the following actions were taken:

  • With the EA technical support: a new Vista user profile has been created. By using this profile, the game Launcher worked as it should and I managed to reinstall (I used the control panel to uninstall thinking that a reinstallation may solve the problem, to see that this problem affects prevents installation of the Launcher as well), then activate the game from the Launcher. Switch back to my original profile, I managed to activate the utility launcher and I could activate the game manually, but still I could not the pitcher to do. Here everything before I learned that the problem affects more than just a game.
  • With the Norton tech support: think of a Norton firewall might prevent applications Launcher to work, we have removed Norton Internet Security 2009 and tried to use the Launcher but without success. (We have then upgraded to NIS 2012.)
  • With tech support (new) EA: came to the conclusion that there must be a registry setting in my current Vista profile that prevents the applications Launcher to activate another application. We were pretty sure it was something in my registry that is causing the problem, but we did not know what to look for.

Is this a problem with my registration? Is the problem with the relief pitcher of the question with the opening of PDF files in a web browser?
I'm not particularly be warned when it comes to understand the registry information or change.

If one or two questions are due to a registry setting, can someone guide me through the steps to find and fix the problem?
If it is not due to a setting in the registry, how should I do?

Thanks in advance for any guidance you can provide.

The registry keys used by this malware are listed in this article:

http://www.bleepingcomputer.com/virus-removal/remove-Vista-AntiSpyware-2012

You can also try the FixNCR.reg file that you can download from the article.

If it was my computer, I would probably reinstall Windows. Not sure what damage was done.

Tags: Windows

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