The request to connect to the Cisco Unified CCX application server has expired.

Hello community Cisco!

We currently have some question about the CAD. Several officers receive a timed mistake when they connect in CAD. The scenario is like this:

1. agent tried to connect and receive an error message:

"The request to connect to the server to application Cisco Unified CCX timed out. Please make sure your system is online and try again.

2 agent hit retry and an error message is displayed:

"Another agent has connected with the same extension. Your agent's office will sign, and then the application closes. »

3. agent hit the OK and try to connect again, another error message appears:

"The specified ID is already connected to an extension. You want to disconnect the ID so you can connect? »

After continuing to try, agent is properly connected. However, the problem is intermittent and occurs on most of the agents. Please see accessories picture for reference.

In addition, there was once the CUCM GUI is unresponsive to access (intermittent), although the ping on the server is ok.

The system version and other info:

* 9.1.1.20000 - 5 CUCM

* UCCX 9.0.2.11003 - 44

* LDAP is NOT used to connect to the CAD and the phone.

Hope you can help me. Thank you!

-Kenneth

There was also, once the CUCM GUI is unresponsive to access (intermittent)

This is the main reason for questions that your agents are faced to the it. If access to CUCM GUI is still slow, then restart the tomcat service using the service utils restart Tomcat Cisco of CLI and check whether or not it solves the problem.

Preferably, I restart tomcat service on all servers of CM and then check.

Concerning

Deepak

Tags: Cisco Support

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