The screen freezes when the mouse does not move
Hi, I have always used Mozilla Firefox and loved it, but in recent weeks it drives me crazy. Whenever I load a Web page and I move the mouse it freezes just until I move the mouse again. If I load the page even off the coast of internet Explorer it loads immediately without moving or touching anything. I'm on the current version of 34.0 beta version update channel. I tried to use an earlier version and the same problem is there. I really want to use Firefox, but it is at the stage I want to if I have to be sitting at the computer by moving the mouse to load each page that I need. Can someone help me please.
Start Firefox in Safe Mode to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem.
- Put yourself in the DEFAULT theme: Firefox/tools > Modules > appearance
- Do NOT click on the reset button on the startup window Mode safe
- https://support.Mozilla.org/KB/safe+mode
- https://support.Mozilla.org/KB/troubleshooting+extensions+and+themes
Make a check of malware with several malware scanning of programs on the Windows computer.
Please scan with all programs, because each program detects a different malicious program.
All of these programs have free versions.
Make sure that you update each program to get the latest version of their databases before scanning.
- Malwarebytes' Anti-Malware:
http://www.Malwarebytes.org/MBAM.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.Softpedia.com/get/antivirus/removal-tools/AdwCleaner.shtml - SuperAntispyware:
http://www.SUPERAntiSpyware.com/ - Microsoft security scanner:
http://www.Microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://Windows.Microsoft.com/en-us/Windows/using-Defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky free Security Scan:
http://www.Kaspersky.com/security-scan
Alternatively, you can write a check for an infection rootkit TDSSKiller.
- Utility anti-rootkit TDSSKiller:
http://support.Kaspersky.com/5350?El=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
- https://support.Mozilla.org/KB/troubleshoot-Firefox-issues-caused-malware
Tags: Firefox
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nones
Yes it's true. You just need to download the .exe file top of page (Firefox Setup 25.0.1.exe).
Save it to your computer, double click and you should get a wizard to guide you through the installation.
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I'm using a windows 7 64 Bit OS. My mouse has stopped working on a few pop - up screens.Steps to reproduce:
Start > Control Panel > program > Java > a pop up appears and my mouse does not work on it.This is just one example.
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-Hi NagaKotagiri,
To provide the proper resolution, I would need more information on your side.
What is the number and the model of the computer and the mouse?
This problem can occur because drivers damaged or incompatible, lack of updates, the incorrect device settings or hardware problems.
I suggest you try the procedure described in the article and see if it helps.
Mouse, touchpad and keyboard with Windows problems
http://Windows.Microsoft.com/en-in/Windows/help/Mouse-touchpad-and-keyboard-problems-in-Windows
Check out the link for more information.
Change the settings of the mouse
http://Windows.Microsoft.com/en-us/Windows7/change-mouse-settingsHope this information helps. Answer the post with an up-to-date issue report to help you further.
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Hello
(1) work well before?
(2) don't you make changes to the computer until the problem occurred?
I suggest you to try the steps below and check if it helps.
Method 1: Make sure to enable the option to allow this device to wake the computer for the mouse and keyboard and check if this can help, follow the steps provided below.
1. click on Start.
2. now type devmgmt.msc in the search for files and programs.
3. on the screen of the Device Manager, right click on the mouse and other pointing devices.
4. Select Properties.
5. now you must click on the power management tab.
6. now check box allow this device to wake the computer.
Method 2 : You can also try to create a new power plan and check if it helps, here is the link:
http://Windows.Microsoft.com/en-us/Windows-Vista/change-create-or-delete-a-power-plan-schemeHope this information is useful.
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Hello
1. what troubleshooting measures have tried to solve the problem?
2 - is the problem only occurs when the game? (Please specify the name of the game)
You can try the steps it might help you to solve the problem.
Turn off the mouse pointer trails and check if you are able to access the mouse pointer in the game.
(a) click on the 'Start' button, click on ' Control Panel ', click on 'Mouse'
"(b) subjectthe pointer Options tab, uncheck the box"Display pointer trails"
(c) click on "OK' to save the settings."
I hope this helps.
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Hello, everyone,
I have a system running 64-bit Windows 8. My Gigabyte M6980 mouse has a wheel tilt with a capacity to reach not only up and down but also left and right. However, the inclination of the wheel does not record in my Win8 machine.
I plugged the mouse on a Vista laptop where initially the system has not yet recognized the mouse at all (the cursor is not mobile). After going to the Manager of devices and update the driver for the "unknown device" which was M6980, it became a "HID-compatible mouse. I could then move the cursor AND use the horizontal scrolling. On a Windows 7 computer, the mouse was recognized immediately and I could use horizontal scrolling very well.
I tried to copy mouclass.sys of my laptop Vista and mouhid.sys to C:/Windows/System32/drivers on my machine Windows 8, but then the mouse could not be recognized at all the original files should be restored. The same thing happened when I copied the same files from a Windows 7 machine.
Gigabyte support response is that the mouse does not officially support Windows 8 and all the features are not guaranteed. There are no drivers available for the device and the only software that comes with it is motor Ghost of Gigabyte for remapping keys. But given that horizontal scrolling works in Windows 7 without any additional software, I suspect driver Windows 8 HID is involved, although I could well be wrong. I couldn't Google solutions. Any help would be appreciated.
See you soon,.
JesseHi ShiuabKhan,
Thanks for a quick reply. Windows 8 is now picking up the thin horizontal scrolling messages. I tried to randomly check the software option Gigabyte 'disable horizontal scrolling' and apply changes and then uncheck the new, and, curiously, it started working. However, I install the latest version of the software from Gigabyte (which just happened to be released February 1) in compatibility mode to be on the safe side.
Although the system is now picking up messages from horizontal scrolling of the mouse, my Battlefield 3 game won't recognize them, but is not a Windows problem, so I'll find an answer elsewhere.
Thank you much for the help!
See you soon,.
Jesse -
I recently bought a computer laptop sony vaio E15136 nine. The mouse was used to work much earlier, but now, the click of the mouse does not work in some parts of the screen. And the problem is not specific program. The click of the mouse does not work in this part of the screen for all programs. It does not in the upper left corner of the screen. He has no problem moving the cursor in this part, only clicking.
aiyazkhan:
Strange. Have you tried a mouse USB or WiFi? The same thing happens? Also, have you tried to uninstall the touchpad driver and reinstall the driver from the touchpad on the site of support for your model: http://www.sony.co.in/support/product/SVE15136CN
Please install all software updates/patches, then reboot and recheck the touchpad function.
Joel
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What is the new Magic mouse (MM2) you have?
And you're running with Yosemite, as shown in your profile.
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Hello
I bought this laptop 5 weeks ago and now have problems with the right, click on the mouse does not work. Left click sometimes opens to the left, click on functions and leaves me is impossible to close programs or closed, double clicking in the pavement or enter does not work also.
I tried to do a system restore to the factory, but I can not click on the next to take me through the restoration and end up having to close it via the main power switch.
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Hello
You have the same problems with a mouse external or just the touchpad?
If an external mouse works correctly, you can use it to do a recovery install. This can help you to solve the problem, if this just s software.
Not least have last but you tried to update the driver for the touchpad? You can find it on the official website of Toshiba:
http://EU.computers.Toshiba-Europe.com > support & downloads > download driversCheck this box!
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Hello world
I bought a toshiba Satellite L750/L755 but the mouse does not work, I have no control on it that if I use an external mouse, while I have put pressure on the touchpad.
I tried the following options:
I updated the driver - I changed the operating systembut nothing, still the same problem. Next laptop will be a Mac for sure.
I look forward to hear from you
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Hello Daniele
It's really strange that the touchpad does not work even if you have installed the right driver and installed the operating system again. At the first moment, we can say there is probably a hardware problem, but please be sure touchpad is listed in the Device Manager and also active correctly (FN keys).
Check it please all the properties of the mouse.
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Greetings,
I have a Bluetooth Notebook 5000 mouse that has a weird problem. It is well connected to my computer bluetooth, and I have all the updated drivers. Since last week, when I move the mouse, the cursor does not move (on the screen), but when I click on (either on the middle left, right, even scroll to the top and bottom), it works.
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Now the other problem is that the PID (as well as other numbers) number under the mouse is partially illegible due to wear. I can't see the last part of the PID.
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Thanks again for the update.
It is possible that there is a hardware problem.
I suggest you to contact Microsoft hardware support.
Reference:
How to replace Microsoft software or hardware, order service packs and replace product manuals
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I've never locked my computer. Everything has been implemented in the store where it was purchased about 4 years ago. I put my computer in sleep mode yesterday afternoon and just tried to use this evening... somehow, the touchpad is inadmissible and the cursor does not move. He remains in the middle condition of the screen. I turned off the computer and restarted, nothing done. Can anyone provide a solution?
Hello
Shut down the laptop, unplug the AC adapter and then remove the battery. Press and hold the Power button for 30 seconds. Reinsert the battery and plug in the AC adapter.
Robinet tap away at the key esc that you start the computer to launch the Start Menu, and then select f10 to open the bios menu. Press f5 to load the default values (sometimes it's f9, but the menu below indicates the correct key), use the arrow keys to select 'Yes' and press ENTER. Press f10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.
If the pointer is still frozen, try double clicking the top left of the button.
Kind regards
DP - K
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Assuming you have the office showing with all applications minimized or closed, Tab or F6 should pass the Start button and a few other "elements" on the taskbar. Look closely and you will see a light preview highlighting of the selected item. Press the Enter key to activate it.
In XP Safe Mode, the cycle is start button > Quick Launch toolbar > [of any application taskbar icon] > clock > desktop icons. While the Quick Launch toolbar is highlighted, the arrows move among the icons in the QL toolbar. While the desktop icon is highlighted, the arrow keys will be touring all the desktop icons.
Have a look here--> http://support.microsoft.com/kb/301583
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Tho, nothing is plugged into one of the USB ports.
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Open the Device Manager
Click on the + sign next to USB controllers
Do you not see that unknown device listed?
Right click on the playlists of USB root hub
Select uninstall
Close Device Manager
Restart the computer to Windows reload the drivers
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If failed, shutdown computer. Unplug it from the electrical outlet. Leave unplugged for 1 to 2 minutes. Plug the unit in and restart the computer.
USB is now recognized?
How to troubleshoot USB device problems that can occur after a laptop computer that is running Windows Vista recovery from sleep or standby extended
http://support.Microsoft.com/kb/953367
Windows Vista does not recognize a USB external optical disc drive when you reconnect the USB optical drive to the computer drive
http://support.Microsoft.com/kb/944292
Run the System File Checker
Right-click on command prompt and select run as administrator
Type sfc/scannow
Press enter
Note: there is a space between sfc and / scannow
How to analyze the log generated by the SFC Scan file:
http://support.Microsoft.com/kb/928228
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