the serial number you entered is valid, but cannot find a product of eligibility on you
the serial number you entered is valid, but a product of eligibility is not found on your computer. I bought Abcorbat standard x and this message is coming whn I try to load
You purchased an upgrade, so you said you had an older version. Is the serial number of this older version that you is your "qualifying product".
Tags: Acrobat
Similar Questions
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serial number entered is valid, but cannot find a product calling on this computer
installed a new hard drive and get this error on a pc win7 even after recording in adobe and download my purchases...
serial number entered is valid, but cannot find a product calling on this computer
Hi ROBERT,
The reason why you get this message is because you are trying to install a version of Acrobat upgrade.
During the upgrade, you will be asked to enter the serial number twice. The first option is when you enter the serial number for the product you have purchased.
The second time, you must enter the serial number for the previous version.
Therefore, please enter the serial number. the previous version of Acrobat on the second line.
It will be useful.
Kind regards
Ana Maria
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Any help?
This means that you install an upgrade version. He asks you to prove that you have an older version that qualifies you to use the upgrade version. Because it can not discoveries opened on the computer, you need to identify which version you are upgrading one and provide its serial number.
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Serial number I provided is valid, but calling it a product is not on my computer?
Buy Adobe XL Standard, and that is to say the serial number I provided is valid, but calling it a product is not on my computer?
barbara6692, you're saying that what you have is not labeled as an upgrade?
1 if she asks for a "qualified" product, a version upgrade. He has to wear a wrong labelling and you need a refund.
2. If she a version upgrade to Acrobat DC, you can pass only X or XI (10 or 11). 9 is too old for a discount.
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installed Acrobat DC and get the error indicating the serial number is valid but cannot find any product calling on my computer
As indicated, with an upgrade (apparently what you bought) you will get a request for both the new S/N in the old S/N - assuming that a qualifying product is not installed).
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I am trying to download CS5 on my new computer with windows 8. I downloaded it on my computer. I'm trying to launch and send a message: serial number is valid, but cannot find a product calling it on this computer. Help, please!
See error: "this serial number is not for a product calling it" | CS6 cs5, CS5.5,
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Just bought 2 updates of Pro XI A. Installation and activation went well on the desktop, but said no laptop activation serial. is valid but cannot find a product calling on this cmptr, even if this window A Pro XI upstairs and Pro XI is installed. And is NOT in the drop-down list to select a Pro XI product. What is going on?
The product 'calling' is your old Acrobat - 9 or X. You need the serial number of this old version.
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Cannot find the serial number. for my Lightroom 5 in my Adobe files... says the serial number. for the upgrade is valid but cannot find the product calling on my computer... it is here in front of me! What should I do now?
If you have purchased an upgrade of lr 6, after entering the serial number lr6 will be presented with the list of eligible products. If lr 5 is your product, select it from the drop-down list, and you will then be asked to enter your serial number lr 5.
Enter the correct number at the right time and proceed with the installation.
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you have entered the serial number is valid but cannot find a product calling on this computer
Hello
I try to install Creative Suite 5 Design Premium for a new imac, after entering the serial number, I got this error message. CS5 does not display the box fell down so I can't select the product.
I have the serial number original disc and product, however, the new imac doesn't have a DVD drive, so I create ISO disc files and install it via the USB port.
One meet this problem before, please help. I tried adobe support but got a message saying that there is no support for this software phone
Thank you & respect
Man
When you get this message, it means that you install an upgrade version of CS5 and you must identify the old version which qualifies you to use the upgrade and to provide its serial number also as proof that you have the old version. You mention in the drop-down list, you select the older version and then enter the serial number.
See also:
Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5
http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html
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I get an error saying that my serial number is valid, but one product calling is not found on this computer trying to download Adobe Acrobat X Pro. Any advice?
This means that your Acrobat X license is an upgrade, and it asks you to provide the serial number of the previous version which qualifies you to use the upgrade.
Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5
http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html
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I have Adobe CS 5.5 with a valid product key (on the original box), but it will not install on my new work computer. This product is the property of my company and has been used in the past on my old computer.
I enter the product key and get the customary green check mark:
[image removed by Moderator]
I click on 'Next' and display the screen below. I have not all CS 5.5 programs installed on this computer. (It's brand new - opened and set up this morning)
I used this drive to install CS5.5 on my old computer which broke down and had no need to improve anything. I don't have any other product keys to be used for the second box and I found nothing about this problem in the forums.
Any help is appreciated, I'm at a loss.
You have no need to install CS4, but if it is he who in that you upgraded, you must select it in the drop-down menu that appears in this screenshot, and then you will need to enter the serial number CS4 after that.
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Error msg "the serial number you entered is valid, but cannot find a product calling on this computer" appears. Impossible to reinstall CS5.5 on Macbook pro after the hard drive crashed and was changed.
Hello
Thank you for your response. I've finally managed to connect with a support staff through the online chat portal & advises him to download CS3 web premium. Tried to find it, but this option is not available in scrolling to the bottom of the box. Ultimately, the staff had to help me to unlock the CS5.5 update manually from its end. He indicated that, in my case, the situation could not be resolved through this method, and I'd still have to contact support via the portal chat staff to help unlock my CS5.5 If this problem occur again should I need to reinstall it on a new computer laptop.
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I just bought a version of lightroom upgrade 6 (mac, upgrade from lightroom 4) and began the process of installation, but when I entered the serial number of the previous version, I got the message "the serial number you entered is not valid. Please try again. If the problem persists, contact customer service. The number I entered is correct - I checked against the original package and on the products of my adobe account page, and I get the error message even if I try to enter the serial number of the version of lightroom 3 I had before. I am at a loss to understand what I can do: I paid for this product, but I can't install it. The only thing I can think is that the lightroom 4A was purchased from an old computer, but it has migrated successfully to my current imac, as surely, it should work.
Problem is resolved now - it's due to my misunderstanding of what was required, and enter the serial number of the previous version (as an upgrade) instead of the serial number of the version I had to buy). My apologies for my mistake and thank you for your time.
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I have recently re-intall my AA 11 Pro. Since then, as and when I try to open any pdf doc, a drop down message comes from asking me to confirm the serial number. And when I gave him, a message appears "serial number you provided is valid, but calling it a product could not be found. The problem is that AA 11 Pro is not given as one of the options in the window. Nayar NM
I gave you the answer... Enter the serial number of your PREVIOUS version when asked for a product calling
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Error message "the serial number you entered is not valid.
OK, it is rather involved. I have a system Dell XPS 420 many years, it came with Adobe Photoshop Element 6.0 and Adobe first Element 4.0. My hard drive crashed 5 or 6 years ago and lost what was on the computer, but I have the original APSE 6.0 and APE 4.0 disks. I downloaded both to my computer, a new computer and all went well, version 4.0 asked serial number and it's on the back of the neck, fine. Haven't tried to launch the APSE 6.0, he asked for a serial number, tried to put in the same number of 4.0, there is no serial number on the back of the APSE 6.0 handle, got the error message "the serial number you entered is not valid. Help!
Please see:
Error: "this serial number is not for a product calling it" | CS6, CS5.5, CS5
I hope this helps.
Concerning
Megha Rawat
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