The substitution of password on the windows Vista Welcome screen

has windows vista installed on laptop, now I just can't past the logon page - keeps asking for a password under my daughters name and she doesn't know what she put, the screen does not even to change username - what can I do

Hello

Thanks for joining us on the Microsoft Community Forum.

According to the description provided, looks like you are unable to connect to the system because the user password protection.

It would be awesome if you could answers to these questions in order to help you further.

1. have you made changes on the computer before this problem?

2. you have another administrator account on your computer?

3. what happens when you try to connect, you get any error message or error code?

I suggest you to consult the following Microsoft article on the Microsoft Policy we lost or forgotten the password: http://support.microsoft.com/kb/189126

If you need Windows guru, do not hesitate to post your questions and we will be happy to help you

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