the touchpad on the generation of apple tv 4 does not swipe

Just unpacked my generation Apple tv 4 refurb.  I gave the remote control a short load before you try set up.  I was able to pair the remote control but the touchpad does not respond to the finger swipes. There is no way to make selections.  I was able to use my mini iPad to Setup wifi, apple store and iCloud.  When asked to allow location services there is no way to select my choice.  Also on the built-in keyboard I can click but not drag to select the letters.  Looks like a defective remote to me.  All opinions. ?

Charge for about three hours. If the remote control is correctly associated with ATV, but the touchpad stil does not work, get it replaced.

Apple TV User Guide - site https://help.apple.com/appletv/#/

Apple TV User Guide - iBook https://itunes.apple.com/us/book/apple-tv-user-guide/id1050195582?mt=11

Tags: Apple TV

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