the upgrade of my safety for OverDrive Media Console, win 8

When I went to http;//drmlicense.one.microsoft.con/indivisite to try and upgrade my safety for OverDrive Media Console, the update button was shaded grey and I can't access it.  I have Windows 8.  I am trying to download a digital book.  I see that e.lake8 has the same question.  Pipolo answered but when I tried it I do not have these screens, just a screen with a single button that was not available.  Thank you

Hi Susan,.

Have you tried to open Internet Explorer as an administrator and see if you can upgrade the DRM license?

If you have not tried, then try to open the link by following the steps below.

http://drmlicense.one.Microsoft.com/Indivsite/en/indivit.asp

a. make sure you close all the Internet Explorer Windows and media player when you try the link and the steps provided here.

b. open Internet Explorer rights grants administrator and copy and paste the link below.

c. you can try to right click on Internet Explorer icon and choose 'Run as administrator' and try to open the link.

If the previous step fails, I suggest you disable the firewall and check if that helps. If you have any third-party security firewall, you can check with the user manual to do the same thing.

Note: Turn on the firewall once you have completed troubleshooting.

If the problem persists, you can also go through the steps and check if it helps.

a. When you are connected to the Internet, open OverDrive Media Console software.

b. go in Tools > Windows Media Player Security upgrade.
A dialog box will appear, informing you that Windows Media Player requires a security update to read content protected by DRM.

c. click "OK" in the dialog box.
Windows Media Player opens and the 'Windows Media Player' dialog box is displayed.

d. click 'Upgrade' to download and install the required security component.
Windows Media Player indicates that it is "connection to the server. Once connected, the security component is downloaded and installed. Windows Media Player indicates that the safety component has been upgraded successfully.

e. click the 'Close' button in the 'Windows Media Player' dialog box.
The 'Media usage rights Acquisition' dialog box is displayed.

f. click the 'Play' button in the 'Media usage rights Acquisition' dialog box to complete the upgrade.
Windows Media Player plays a short file, confirming that you have completed the upgrade.

g. click the 'Cancel' button to close the 'License Acquisition' dialog box If you wish, you can also close Windows Media Player at this time.
You have completed the Windows Media Player Security Upgrade.

You can browse the article which contains information about the digital rights management. Here is another article on the OverDrive Media Console software.

Hope the above information is helpful.

Tags: Windows

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