The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded is may be missing, or the upgrade patch may update a different version of the program

I try to use the Microsoft Office tool that implement an MSI for 64-bit Office 2010 installation file.  The tool works file and creates the msi file.  I get to the tool by going to the x 64-bit folder on the office 2010 installation disc.

I install a new virtual machine from Windows 7 and tried to use the MSI file to install office 2010 and I get the error:

"The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded is may be missing or the upgrade patch may update a different version of the program"

If I just click Setup on the office 2010 dvd he moved very well on the same VM window7.

Does anyone have an idea how do to understand why the windows installer keep fails or what he wants?

If I click on the msi even on a system with office 2007 is installed, I get the same error.

Thanks for the help

jbabe

Windows Update has nothing to do with the upgrade or installation of Office 2010. Please post future questions in this forum: http://social.answers.microsoft.com/Forums/en-US/officeinstall/threads

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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    Aziz Nadeem - Microsoft Support

    [If this post was helpful, please click the button "Vote as helpful" (green triangle). If it can help solve your problem, click on the button 'Propose as answer' or 'mark as answer '. [By proposing / marking a post as answer or useful you help others find the answer more quickly.]

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    Your refund credit will appear on your credit card within five to seven working days after we receive your letter filled with destruction. If a different payment method has been used, the duration can vary.

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    [If this post was helpful, please click the button "Vote as helpful" (green triangle). If it can help solve your problem, click on the button 'Propose as answer' or 'mark as answer '. [By proposing / marking a post as answer or useful you help others find the answer more quickly.]

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