the user name and password are incompatible. I can't connect to the computer

I was told that I need to reset the computer to factory settings.  Is that correct, and if so, how do I that?

If not, can you tell me how to do this if I can get my computer back operational.  Thank you

Hello

You can try the following.

Shut down the PC.  Tap away at f8 that you start the PC to enter the Windows Recovery Console.  Use the arrow keys to select Safe mode and press ENTER.  If windows will load in this mode, on the Start Menu, click principally made programs, click Accessories, click System Tools and run the system restore.  Choose a restore point at least 24 hours prior to the issue of logon and then proceed to the restoration.  When you are finished, Windows will restart as normal in order to check if you can now connect correctly.

Another option if the above does not help is as follows.

Shut down the laptop.  Tap away at f8 that you start the PC to enter the Windows Recovery Console.  Use the arrow keys to select "Start using last good known Configuration" and press ENTER.

If niether of these suggestions help, can you post back with what follows.

1. the complete model number and your PC Nr - see here for more information on the search for that.

2. the full version of the operating system you use (IE Windows 7 32 bit).

Kind regards

DP - K

Tags: HP HP Desktops

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