the user will not erase & isn't in Control Panel users

If I go to C:\Documents and Settings, there is a user that I never had and want to get rid of. But this user has never been and is not present in Control Panel > users. If I try to remove it from C:\Documents and Settings, it starts with a box to confirm deleting file saying 'the file 'xxxxx' contains items whose name is too long for the trash. Do you want to permanently delete it? "I click Yes or Yes to all.

Then he quickly paged home with a box titled error deleting file or folder that says "cannot delete the XXXXXXXXXXXXXXX: cannot find the specified file." Be sure to only specify the path and the correct name. I click on one button, OK, and I'm done. It will not erase. So I renamed this user ' broken but will not erase "other users on this list are administrator, Administrator.JEFF - A40763A256, all users, all Users.WINDOWS, by default, the User.Window default user, guest, Jeff.JEFF - A40763A256 (me). Not sure why mine has this weird kind of thing next to my name (?). In any case, I guess this isn't a problem.

If I look in Control Panel > user accounts, I see that Jeff (Administrator) and comments - the guest account is disabled. These are the only two users ever.

You can manage your startup to find out why your computer is experiencing difficulties of start and stop. Certainly I would test the hard drive.

Start > run > msconfig [Enter]

This will open the System Configuration utility. Look under the Startup tab and find the likely culprit. Uncheck the box next to its name, apply and OK out. You don't need to restart immediately, but next time you do, you will get a dialog box saying that you have used the utility. Just check the box that says in effect, "don't mind to this subject again".

Important - do not use the System Configuration utility to stop the process. Use rather Start > Run > services.msc [Enter] and stop all services unless you really, really know what you're doing.

How to troubleshoot by using the Msconfig in Windows XP utility -http://support.microsoft.com/?id=310560
The free Autoruns program is very useful for managing your Startup -http://www.microsoft.com/technet/sysinternals/default.mspx

Clean boot in Windows XP -http://support.microsoft.com/kb/310353
Boot minimum troubleshooting Windows XP - Advancedhttp://support.microsoft.com/kb/316434

Test the hard drive with a diagnostic utility downloaded from site of the disc mftr. or use SeaTools for BACK of Seagate. You create a bootable CD with the files you download. You will need a third party burning software to do as the free ImgBurn, Nero or Roxio. Burn as an image, not in the form of data.

http://www.ImgBurn.com

http://www.Seagate.com/www/en-us/support/downloads/SeaTools/seatooldreg
http://Seagate.custkb.com/Seagate/CRM/selfservice/search.jsp?docid=201271 (how-to)

Boot with the CD that you have done and do a full test of the reader. The physical tests fail, replace it.

If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad).

MS - MVP - Elephant Boy computers - don't panic!

Tags: Windows

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