The Web of Toshiba site does not recognize of my drive hard number and P/N

Hello

There is a little less than two months, I bought my HDD Toshiba Canvio Basics 3.0 from Amazon. The hard drive has stopped working for some reason any (I drop or something, it simply stopped working).

Of course, I was trying to use my warranty to repair or Exchange it, but the Web of Toshiba site does not recognize my serial number and product number. They are just there, black and white on the sticker on the back of my hard drive, but the site says they are not valid.

Someone has an idea what is happening? I would rather not throw 50 euros by the window for less than two months of use.

Product number is HDTB105XK3AA - and not to HDTB105 * E * K3AA like some sites say (including Amazon).

Thanks for your help.

Stand by. Have you contacted Amazon using Amazon options for repair under warranty or Exchange?

Check please help Amazon option and collect detailed information on defective, damaged or significantly different returns.

Two years ago I had problem with the mobile phone bought by Amazon and I send direct Amazon with bill Amazon.

By the way: can you please post the link where you have tried to check the serial number of your HARD drive?

Tags: Toshiba

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