There was a problem downloading the software for the iPhone error - 39

My iPhone 4S device is disabled, connect to iTunes, when I was connected to the laptop cannot restore and give this massage:

There was a problem downloading the software for the iPhone "iPhone". An unknown error occurred (-39).

Make sure that your network settings are correct and your network connection is active. or try again later.

Hi mgdabko!

I see that you get an error message when you try to connect your iPhone to iTunes.  I know it's important to have your iPhone works properly, and I'm happy to provide assistance.  39 error often indicates there is a problem with the internet connection you are using, so you should try another Internet if possible.  You can also try all the advice in the following article:

If you see an error when you update or restore your iPhone, iPad, or iPod

Thank you for using communities of Apple Support.

See you soon!

Tags: iPhone

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