ThinkPoint infected computer won't allow any mode of windows to start: safe mode, normal mode, etc. A black screen is all I get.

I have two computers. Those infected with Windowx XP Home Edition. All of a sudden (yesterday October 18, 2010) the ThinkPoint popup appeared. On my own computer, I looked for solutions and has been able to stop the service through the Task Manager. Then downloaded MalwareBytes. He scanned and detected 5 elements. He then opened a text window indicating that the 1 point might be deleted and needed to restart the computer. So, I followed the instructions on the window of MalwareBytes. But after reboot, a black screen. If he walks again and a black screen. F8 works but after I chooseany mode (safe mode, previous configuration, etc.) a black screen again. I looked for solutions and all assume them safe mode or any different normal windows mode, it works. My problem is that no boot option (same normal Windows) seems to work. Any help is appreciated. Thank you

Hi Choratio,

See thisthread for more troubleshooting steps.

Dena
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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