This officejet pro 8600 is not duplex scan size of different pages, only the size of page letter

I have a desktop hp jet pro 8600 and printer. My original printer scanned pages front and back of different sizes, the printer stopped scanning properly and I replaced with the same model. Now, this printer can not scan other than letter size paper. I can only scan two-sided letter-size pages! The reason why I bought this printer has been for its scanning capabilities. I talked to support HP they said it scans only some dimensions of the page in duplex mode. Please HP DIFFICULTY this problem and give your customers the ability to SCAN RECTO VERSO DIFFERENT SIZES of PAGE. I've been with hp for many years, printers, laptops and a computer

Message reads

"The document feeder only supports analysis for some sizes of paper double-sided. If your original is too long or short, use the scanner glass.

HP I'm supposed to use glass scanner page-by-page, I bought a officejet pro for special to spend less time scanning features manually. I wonder what the reason for this restriction of page size, it worked on my previous printer.

I solved this problem without downgrading the firmware to version CLP1CN1232AR.

I downloaded and installed HP Web Jetadmin to do this (www. HP.com/go /webjetadmin). Then, I followed the instructions on the manual (http://h10032.www1.hp.com/ctg/Manual/c01943164.pdf) to activate this option.

The image I used was obtained on the HP ftp site: ftp://ftp.hp.com/pub/networking/software/pfirmware

The name of the image is: ojpro_8600_n911_g_n_1232A_09272012.ful.rfu

Now, I can scan both sides of the legal size.

Tags: HP Printers

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