This PC is not supported by system recovery disks

Hello

I have a HP Pavilion Ultimate d4999t (model KC836AV #ABA) that came pre-loaded with Windows Vista. Last week, the hard drive and the power supply failed. The place that I got it replaced the hard drive and power. They couldn't get the restore disks to work, so they have cloned the operating system (Windows Vista service pack 2) on the failed hard drive. Windows, as cloned, has none of the HP software or the delivered system pre-loaded with tools.

The error message that appears when I try to use the recovery disks is: "this PC is not supported by the system recovery discs. You can retrieve this system with these discs. »

How can I get these restore disks (Windows Vista Home Premium SP1 build 82NAv3PcA2) to work on my system?

Thank you!!!

Unknown reason for the recovery not working disc.  Maybe some of you can help, but most of the people complaining about all "supplementary programmes" instead of trying them.  If there is some some programs that are necessary or desired, perhaps, they can always be added, if the names are known.  CV provided downloads for some. not all of this.

BTW: technically the old hard drive (your own) was not cloned.  If she had been cloned, it would be exactly like the old disk, including all HP programs.  My guess is that they have reinstalled the operating system as a stand-alone Vista version.

Tags: HP Desktops

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