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• Unable to connect to my Blackberry smartphone to sync my contacts and calendar

  Original title; Unable to connect to my Blackberry smartphone

  Since the last Windows Update August 17, I can no longer connect my computer to my phone smart blackberry to sync my contacts and calendar

  Thanks for your help. I decided to check with my Blackberry service provider, and they were able to fix the problem by simply removing and then reinsert the cell phone battery while it was connected to my computer. The old trick 'the battery '. Never thought of that.

  Thanks again!

• BlackBerry Smartphones BlackBerry 9790 keeps restarting

  Please I a BlackBerry 9790 I just got as used just not up to months past but it maintains itself frequently reboot at a time I thought it was rhe battery I bought a new but it keeps doing the same thing. Please kindly help me thanks

  Hello and welcome to the community!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• BlackBerry smartphones built by error media

  Hai, I am from Indonesia (I don't know if this help), I use 9810, a week ago I received a message 'built by mistake of the media' and asked if I want to fix, so I clicked on the button repair, and it worked, the integrated media has been recovered. But still, my bb has been frozen (the screen is frozen) so I removed the battery, and then I get the new message built by mistake of the media, so I clicked on the button repair, but this time I got a message that my integrated media required to put in shape. So I did the action of formatting, I lost my photos, my ringtones, etc, but even once, it went well. Until today, my 9810 got a little still frozen so I removed the battery and got the built in media error message again? Now I'm confused, I thought that the action of formatting solved my previous problem, but he'll be back once again? Can someone tell me what is happening? What should I do if the problem persists? I don't want to lose my photos, music etc all the time, can anyone help? Thank you before.

  Hello Andrew,

  Sorry to hear about your problems.

  In this case, we can try to reload the software on the BlackBerry® smartphone to make sure she is running the most recent version and there is no problems with the operating system.

  Here's how to make a backup of your BlackBerry smartphone http://bbry.lv/oPVWXc

  Once you have saved your BlackBerry smart phone, please follow the link below to complete a clean reload of the BlackBerry smartphone software.

  Link: http://www.blackberry.com/btsc/KB03621

  Once completed test and go ahead with a selective restore, here is how to restore http://bbry.lv/qgQxLo

  I hope this helps. Nice day.

• BlackBerry smartphone accessing password Keeper data using office software

  I recently had a pressure of crack in the LCD screen on my Curve 8310.

  I need to access my passwords stored in password keeper, however given that the LCD is toast, impossible to read anything on the phone.

  I'm waiting on a replacement LCD screen, but need to pass, as soon as POSSIBLE.

  Are there programs to display the program on the pc?

  I tried a solution that actuall work, so I thought I'd post in case anyone else has this same problem.

  I had previously saved data for my Blackberry Curve 8310 using the office management software.

  I downloaded a Simulatr for my Curve 8310 and installed the software.  I found the Simulator to the BlackBerry Smartphone simulators - URL

  http://NA.BlackBerry.com/eng/developers/resources/simulators.jsp

  Once the program was installed, I ran the program, which shows a picture of the phone.

  I started my office management software.

  Now to back in the Smartphone Simulator

  In the menu, I selected 'USB cable connected' which simulates the connection of the smartphone.

  Once I did this, the office management software prompted me to create settings then phone again.

  Once I implemented this new virtual phone, I restored my backup from the virtual desktop management software to the new.

  I could then use the mouse to go to the password manager and open the program.  It prompted me for my password and all data appeared.

  Hope this helps someone else.  Good luck.

  Mark

• My screen blackBerry Smartphones has been frozen all day? Help, please!

  Okay so I recently bought a blackberry 9800 torch of my friend, its not in poor condition but it has a few scratches on it. the phone also worked well for her.

  This morning, installed an app to rename my files of music, called MTagz or something like that

  directly after the installation, a grey box with a blue loading circle sign and the word loading it appeared. I thought he'd go after a while, but long story short, he didn't.

  Ive tried to restart and turn my phone off, then on, but it won't work. If I could, I would like to uninstall the app, but my phone is completely insensitive.

  I can enter my PIN and password, but as soon as the shoes at the same time the touch screen home screen and keyboard do not work. I can also press the menu button to switch between windows, but when these windows open again I can't do anything.

  Thanks for your help

  Hello and welcome to the community!

  Given your procurement method, I recommend that to start here:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  Ensure that all measures are properly carried out in order to completely divorce the BB from accounts of friends and thus to be able to create entirely what you need for you alone.

  Regarding your question as stated, I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• BlackBerry smartphones please help me

  HY,

  Translation by Google:

  Everything began to be replaced by an old mobile Blackberry Curve 9300 for a new 9300
  Initially, I connect my old laptop to perform a backup.
  I connect the new and restored with the old backup.
  And starting problems:
  Initially I have found all my applications, after a ride on this forum B and am active Blackberry option. I thought that I had on my old laptop...
  But I'm still all of the missing Blackberry universe.

  I connect my Blackberry Desktop, it tells me I can do an update from 5.0 to 1419 Pack Update pack 6.0 1879.

  But the problem and not the update bug.

  Following error message:

  An update to the Blackberry Desktop software component must be installed before proceeding. I'm okay then after seconds qqs:

  An error occurred during the update of your software
  The list of applications on your device is have been downloaded.

  However, I take things and I have zero reset my laptop with a factory reset.
  I past either directly through the laptop and the laptop tells me that there is no update available.
  So at the moment no update my software.

  Then I try to reopen a Blackberry ID session and still the problem:

  I know that my email user, I maintain the Blacberry ID confirmation email, but I forgot the password.
  I requested a new password, he asked me the secret question. I answer and it crashes with the following messages:

  You have reached the maximum number of authentication attempts with your credentials. For security reasons, this feature has been blocked for 15 minutes.
  or else
  You have reached the maximum number of authentication attempts with your credentials. For security reasons, this feature has been locked. If you have forgotten your password, use her you forgot your password feature to select another.

  What should I do?

  Please help me!

  Hello and welcome to the community!

  You have a lot of questions... so it is difficult to separate. I'll try both, I think I can identify:

  Please see this post "sticky" for useful information about your situation BBID:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-world/how-to-regain-access-to-your-BBID/TD-p/25467...

  I hope that this information will be useful to you.

  With respect to the update/reload of your operating system, the easiest way is on a PC (you can't do this on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones Reg: Deactivation of account business

  Hello

  Please help me to disable my business account. My business account is disabled in my company, but also my network provider. The problem is that my mobile content protection is turned on with the password. I can't able to disable. I thought that once my business account is disabled it will be automatically solved. But still I am facing the problem.

  I need the solution for the following

  1. how to disable business account?

  2. how to remove the protection of the content?

  Hello mc_selvendran

  Currently using this device purely for personal purposes?

  mc_selvendran wrote:

  Please help me to disable my business account. My business account is disabled in my company, but also my network provider.

  But... If your company account is already disabled then why you feel that it is actiavted yet? Is it because you are unable to delete the content protection?

  If so refer to this Knowledge Base, and to follow this suggestion, but first make a backup of your device:

  KB31291  :   How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

   

  But please note after a factory default reset while restoring your data from your backup to restore only your Contacts, calendar entries, memos, etc. Selective restore but don't restore all of these other backups these COMPUTER strategies which you deleted also restore again and you must follow the KB above again to remove COMPUTER policies.

• BlackBerry Smartphones BlackBerry 8330 BES email missing icon

  Initially, I place my Blackberry with Internet Web mail to my work Exchange account.  It worked and I got a message icon and an icon of electronic mail.  E-mail formwork happen instantly, but it would happen.

  Then we installed the BES professional at work and set up the blackberry connect via BES.  I can get e-mail messages in my e-mail folder (icon) twice; Once instantly (from BES), and later I would get the same message on the Internet.  I then deleted the Internet e-mail account to stop the duplication; However, the end result is that the e-mail icon has disappeared leaving only the message icon.

  How can I get the email from BES what icon reloaded?  I sent service books and re-recorded.  I also restored the internet account; However, BES traffic does not appear instantly as it did initially.

  Thanks in advance for any thoughts.

  I found my answer on in the following article in the knowledge base Blackberry "see KB03151 for more information on the role of the service books in the integration of email with BlackBerry Internet Service accounts. Due to the function of the average service books, there is no icon on the home screen of your BlackBerry smartphone to individual emails sent from a BlackBerry Enterprise Server. »

• BlackBerry App World Blackberry Smartphones does not open

  BlackBerry App World will not open on my Curve 9300.

  I uninstalled and reinstalled from my mobile, but still it does not open.

  I uninstalled and reinstalled by plugging the appworld.blackberry.com website, but still it does not open.

  I tried a lot of times battery pull but still the app world opened not only once.

  I thought that maybe it's because some applications I downloaded via the app world. So, I removed almost all applications too (except some bare) applications, the app world still do not open even after pressing the battery or uninstall and reinstall mobile or Web site.

  Also, all this time, the global icon is found in running applications.

  By clicking on the icon in the screen of the applications currently running does not help.

  By clicking on the icon on the taskbar status does not help.

  Help will be really appreciated.

  Try this... options > device > Applications, remove the current AppWorld.

  Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart.

  Then:

  1. Open the BlackBerry browser on the BlackBerry smartphone.
  2. Go to http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3
  3. After downloading, please reboot your BlackBerry smartphone when you are prompted.
  4. Check that BlackBerry App World is located on the home screen.

• Quick blackBerry Smartphones battery drain

  Hello. I have a Curve 9360 since January 2012.

  Over the few days I warned to fast battery draining (1 to 2 hours with normal use, before it was 6-8 hours). So I thought that the battery is over. Bought a new original.

  Nope.

  I disable: ring, wifi, gps, unused apps. clean the battery contacts, leaving in charge for 12 hours. nothing to do. battery in a very short time.

  What can have happened?

  anyone has the same problem?

  Thank you.

  Hi krom999

  Ok! I think you need to go through this Article of Knowledge Base.Please try it:

  KB14320 How to maximize the battery life and available memory on the BlackBerry smartphone.

  I hope this helps.

  Prince

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• Mirroring blackberries blackBerry smartphones

  I would like to 'mirror' a Blackberry. The idea is that I have two BB - one which is actively used and synchronization with Outlook and the other which is a spare drive which will be constantly updated with changes made to the other. If the primary fails the user captures just the spare wheel and it will have the same contacts/calendar/E-mail like other - a phone log is not important - we can swap SIM if necessary that two phones would be of the same ISP.  My thought was that the hot spare may be constantly locally directly connected to Outlook and in some sort the magic could do with this.  However I'm not stuck on that solution - I'm open to other ideas on how to achieve this. If this isn't the correct forum please tell me the right pair. Thanks in advance for any attention to this.

  Hi arlesterc,

  Unfortunately there is no way mirror 2 automatically BlackBerry smartphones, however, I may have a few options for you.

  1. you can use the BlackBerry Desktop Software to make frequent backups of the main unit.  This would allow you to restore the backup of the unity of "backup" if necessary.

  2 use the BlackBerry Enterprise Server (BES) to manage the devices on your network.  The BES does automatic backups of the active device wireless.  If this device "fails" or "dies", you can activate the backup device on the same e-mail account to restore the backup of the data.

  I hope this helps.

• BlackBerry Smartphones 9320 SMS is not received

  Recently (for the last month or almost) my curve blackberry 9320 received no texts, I do not think a lot that I use my BBM more than I text so I just thought that people were not to contact me, but then I asked someone text me, I saw that they sent and he had delivered, but my phone has never notified me of the received message I went into the folder of text messages, and nothing is found, the text I had just been sent, I can send text easily and they are delivered successfully to others but I can not just receive texts, I even texted me (Sad I know), but the phone said they had delivered but I never received them I tried battery pull, pull out my card sim for a while (30 minutes) and then to restart my phone, nothing... It's weird because I've never had this problem before.

  I contacted my service provider and this has baffled them also because they could not help and did not know what it is, has anyone here ever had this problem?

  Hey Curt7946,

  Welcome to BlackBerry Support Community Forums.

  You can either the firewall is enabled on the BlackBerry smartphone, click the Options icon > click Security > firewall > is selected text Messages?

  Thank you.

• BlackBerry Smartphones BB Desktop recognizes phone but cannot connect.

  I have 2 BB Curve 8520's, who has "App error 523" coming up on the screen.

  I downloaded the most current BB Desktop software if I could fix it.

  My problem is that even if the phone is recognized, it does not connect...

  At the bottom right it says it connects, but never does.

  My other BB 8520 is easily connected & I can access all the options in the menu drop-down menu...

  He also tells me what version of software I have.

  I've never seen this phone work... I thought this would be an easy fix...

  Can anyone help?

  See you soon

  This error troubleshooting

  If you encounter this error, the first thing you should do is to perform a hard reset on your BlackBerry smartphone. What happens after the reset, one of the following options will be applied.

  http://helpblog.BlackBerry.com/2012/02/error-523-JVM-BlackBerry/

• BlackBerry Smartphones in place of 9700 9780 (not mine) and my emails don't go out

  Hello, if anyone can help - please... my 9780 has broken a little so I took my old friend 9700. Using the desktop software I switched phones... EVERYHING works fine expect for sending mail (I get the mail, I have a Gmail account just can not meet). and for some reason I can't open docx attachment more.

  Also, I try to access my BB account and it wont let me even though I know that the password is correct (I have reset to the first cause, I thought I was mistaken)

  Thank you!!!

  Hello and welcome to the community!

  liatshor wrote:

  My 9780 has broken a little so I took my old friend 9700. Using the desktop software I switched phones... EVERYHING works fine expect for sending mail (I get the mail, I have a Gmail account just can not meet).

  I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  liatshor wrote:

  and for some reason I can't open docx attachment more.

  What happens when you try? An error message? Something else?

  liatshor wrote:

  Also, I try to access my BB account and it wont let me even though I know that the password is correct (I have reset to the first cause, I thought I was mistaken)

  Unfortunately, just "my BB account, I can't say who the dozen or possibilities, it could be... can you elaborate?

  Thank you and let us know!