Thunderbird has stopped working

Hello

Count 08/04/2014 Thunderbird has stopped working in my PC somehow. I am running Windows 8.1 Pro x 64. Before that day, everything was ok and Thunderbird was not working. I asked a few friends using Windows 8 and they have the same problem. Thunderbird load e-mail accounts and will not send and receive all of the emails. It won't even add a new e-mail account. This is the message received when you try to add a new account "sorry - we are unable to communicate with our server subscription. Please check your connection. ». If we're going to try to go forward and add a new account anyway the answer will also be that Thunderbird can not connect to any server. We have uninstalled Thunderbird and install several times in the last days without success. I was trying to delete the folder Thunderbird of the t in Program files, but I can't. Uninstall it and install new procedure including the deletion of folder was a solution a few years but it seams that now no longer works.

Over the last 2 weeks Thunderbird started working only for a few hours and we have the same problem again. I asked about 10 people working with Thunderbird and they have the same problem right now and they have had the same problem during the month.

Of course I turned off windows firewall and test if Thunderbird will work, but it was not a solution. I am running windows 8.1 Pro x 64. Thunderbird is not on the list of authorized or unauthorized software through the firewall, and I can't find any option to add the Thunderbird to the list to try to resolve the problem.

I use BitDefender Antivirus and I disabled the BitDefender firewall and the same thing happens. I also disabled the whole antivirus functions after and the same thing. I turned from bot windows firewall and firewall BitDefender or off all BitDefender and the same thing happens. I checked the BitDefender firewall and the Thunderbird has full access.

Also, I checked the Windows updates. I am not usually accommodate updates in my PC. I remember I have choose to not install Microsoft updates ever. I checked the State and he is near the top is not to install Microsoft updates. I also checked the "update history" and empty status is "you have not tried to install updates on your computer.

I started windows 8.1 Pro x 64 in safe mode with network and started Thunderbird while windows is in safe mode, and it has the same problem.

I am trying to add Gmail and AOL accounts in Thunderbird. The emails are all browser set correctly and working well or another e-mail client.

Today (21/04/2014) Thunderbird has the same problem.

Any help will be much appreciated.

Concerning

Here, you also have the copy of troubleshooting information if necessary.

 Application Basics
   Name: Thunderbird
   Version: 24.4.0
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20140316131045
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory
 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account4:
     INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
 Extensions
   bdToolbar, 7.0, false, [email protected]
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     extensions.lastAppVersion: 24.4.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 8057ef62-d03a-4da8-a08b-58764ba65fd
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1397398207
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     privacy.donottrackheader.enabled: true
 Graphics
     Adapter Description: Intel(R) Iris(TM) Graphics 5100
     Vendor ID: 0x8086
     Device ID: 0x0a2e
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
     Driver Version: 10.18.10.3345
     Driver Date: 10-31-2013
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.3.9600.16384)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: skia
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: none
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.2
     4.10.2
     NSS
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS Util
     3.15.4
     3.15.4
     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS S/MIME
     3.15.4 Basic ECC
     3.15.4 Basic ECC

Tags: Thunderbird

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