Time Capsule loses connection to the internet every day

I have a time Capsule airport of 5th generation TB 3 (802.11 AC, A1470).  For the past year, I lost the connection Wireless to the internet once a week or more.  In recent weeks, he has taken place more frequently and often now also 3 - 4 times / day.  During the internet cut, the light on the Time Capsule still green watch, but none of my devices are able to get to the wireless (3 iPhones, iPod Touch, iMac and 2 MacBook Air, Bose Speaker).   I can restore internet connectivity by cutting and then by restarting the power of the time Capsule.    All phones and computers are running the latest software updates.  Airport Time Capsule is running 7.7.3

We do not know if you have a service provider problem, a problem of modem or a matter of Time Capsule.

Provider number... check with your service provider to ask them if they are experiencing loss of momentary service due to new installations of equipment on their service. They will most certainly say that their service was perfect and the problem lies elsewhere, but it does not hurt to check.

Modem question... If the modem loses its connection to the service from the provider, even just for a moment, then the Internet will go down and the time Capsule which landed.  Unfortunately, there is no easy way to test the modem.  All you can do is connect a computer directly to the modem for a few days and check the connection from time to time to see if it fell.

If so, this indicates that you that you might have a problem with the son of Internet that come into your home to the wall outlet, if you do not want your provider to send a technician to check and test the line to come in your House.

If the wiring checked out OK, then you may have a problem of modem and the modem will probably be replaced... regardless of his age. If the modem is more than 4-5 years old, then it really must be replaced at this point.

If you have not replaced the Ethernet cable from the modem in a few years, it would be a great time to do this.  There are some modems that just don't get along well with Apple routers... Motorola 6121 SB, SB 6141 and SB 6183 come to mind.  What is the number and model of your modem?

Matter of Time Capsule... If there is no connection drops during your modem 2-3 days 'test' with a computer connected directly to the modem, then the time Capsule becomes the suspect.  About everything you can do in this case is to reset the device back to the default and then put settings in place again to see if this will help the issue. If you don't want to do it... and you have an Apple Store close to home... you can take the time Capsule to them and make them run tests on the Time Capsule.

As you can imagine, 99 times out of 100, no problem you will find when you take the Capsule in the Apple Store because the drops intermittent are by far the most difficult problem to resolve.

Tags: Wireless

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