Time reports real UCCX CUIC 9.0.1

Hi, I have a problem with the import of reports in real time.

Release notes state that the appropriate data source must be configured before import it templetes real-time report.

Guide of the CUIC user says that historic UCCE and UCCE real-time data sources exist by default when the fresh install. However, in my case, there are only cuic and UCCX configured by default datasouces (UCCX to db_cra). Should I create a data source in time real UCCE? What user/database to use?

I am running cuic in UCCX, not on the stand-alone server.

Kind regards

Davor

You must create your report on a premium version of cuic, you can then export it and import it in CCX.

Are you trying to create a kind of billboards? It comes to my lab system not a customer.

If you import the attached zip file, you will be able to create this view. This reads the rtCSQssummary table, so be sure to enable it in "time real snapshot Config.

Graham

Tags: Cisco Support

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