To the Acrobat Pro XI to the new iMac Macintosh, but now it shows the serial number is not valid.
After migrating to a new iMac, he told me that he has not installed properly and I had to reinstall Adobe Acrobat Pro XI. So I did, and now when I enter the serial number for activation, he says that there aren't valid. Anyone know what could be the problem?
Hey Circuit rider,
Could it please let you me know if you disabled Acrobat XI from the old machine or not.
You will need to first disable Acrobat (Help menu) from your old computer and then install and activate the software on the new computer using the same credentials of the Adobe ID (by subscription) or the serial number (for license) (menu help).
Please note that you can activate an Acrobat subscription or license on maximum two computers (a desktop computer at work and laptop at home for example)
If you need to install Acrobat on the third computer, then you will first need to disable any old computers, so there is no problem with installation.
Please let me know if you did the same way.
We hope to get your reply.
Kind regards
Ana Maria
Tags: Acrobat
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