today 2 times my computer flashed on a background of blue/white words, why is that happening?

Sweetiep here;  today is Wednesday, 11/4/12 and today 2 times my computer flashed on a blue/white background of words, I took the words "shutting down for a major data dump" and then she flashed to enter a backgr/white black "start normal microsoft", then I knocked & it came normal and then a microsoft window comes up saying "windows has recovered from an unexpected shutdown.  And I clicked on the button "search solution. then you click on view and problems here is what he says. I guess that u might know what he says.  I scanned for virus w/avast & norton.  Why is this happening?
Signature of the problem:
Problem event name: BlueScreen
The system version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
More information about the problem:
BCCode: 3B
BCP1: 00000000C 0000005
BCP2: FFFFFA8004E149F6
BCP3: FFFFFA600A1C4AF0
BCP4: 0000000000000000
OS version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Files helping to describe the problem:
C:\WINDOWS\Minidump\Mini041112-02.dmp
C:\Users\user\AppData\Local\Temp\WER-54740-0.SysData.XML
C:\Users\user\AppData\Local\Temp\WER273E.tmp.version.txt

Hello

"I scanned for virus w/avast & norton.

You should not have two antivirus installed on your computer.

This can lead to slow system, accidents, etc.

Only antivirus software must be installed

See you soon.

Tags: Windows

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